Wong Hooi Kwan
Manager - Personal Financial Services Credit (Project End Financing)
Cheras
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Manager, Personal Financial Services Credit
Hong Leong Bank Berhad
09.2022 - Current
- Prepare all the management reports (monthly report, weekly report, productivity report, compliance report, project annual review report, etc) and provide statistical analysis across all related to end financing when required.
- Manage project code creation for EF & SADA and dealer code maintenance in AS400.
- Conduct half yearly review for all the system access/all user access (i.e LOAD$, AS400, EIWS, PF Sharefolder access, EDMS).
- LOAD$ system maintenance for APDL/projects’s details/phase details/title, and etc.
- To create MSC code for PF application as and when required.
- Handle enquiries and troubleshoot issues escalated by the sales.
- Work closely with Portfolio Reporting Team on report automation.
- To conduct UAT testing for new JIRA release / new system enhancement in LOAD$.
- Work closely with internal IT team whenever there is any error encountered in LOAD$ UAT /Production environment or data extraction as and when required.
- To conduct LOAD$/EDMS system health check on the Production release or DR failover and fallback activity.
- To provide support and handle all enquiries on LOAD$ system.
- Planning and coordination with vendor on new LOS setup.
Assistant Manager, Strategic Operation Management
AIA BERHAD
07.2020 - 09.2022
- Provide support in maintenance of the digital platforms e.g. My AIA, iServe, ALPP.
- Handle enquiries and troubleshoot issues escalated by the frontliners on the digital platforms on timely basis.
- Escalated issues related to the digital platforms to IT for resolutions.
Work closely with IT, frontliners and relevant business users to ensure issues on the digital platforms are resolved timely. - Perform user acceptance test on the system fixes in the digital platform done to ensure that issues raised have been resolved accordingly.
- Perform post production verification upon deployment of system fixes to ensure that issues have resolved in production environment.
- Timely communication to frontliners upon rectification of digital platform issues in production.
- Perform production verification of the digital platforms as and when required upon system enhancement / upgrade / migration.
- Involved in projects related with digital platforms enhancement/upgrade.
- Provide training to frontliners on the system enhancement / upgrade.
Assistant Manager, Sales Management Partnership Distribution
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
8 2016 - 07.2022
- Provide support to business partner in timely manner in overall account management such as operational, marketing, training, product, PWP etc
- Maximise growth by facilitate in project management / initiatives towards achieving the APE / NBP
- Involve in project management on enhancement of existing application (PWP, RAISE) to improve user experience though digitalization
- To improve and streamline processes to reduce TAT & achieve operational efficiency
- Respond to business partner’s request in timely manner and provide support
- Respond in a timely manner to all compliance related matters addressed by bank partner in monthly governance meeting
- To track & monitor department expenses on monthly basis and ensure it spend within the budget
- Review BCM update & ensure business continue to be delivered before, during and after an operational disruption
- Coordination and distribution of marketing materials, sales collateral and other material in relations to sales
- Provide support on sales team logistic and accommodation arrangement, if for any event, training.
Executive, Cards & Loan, Retail Banking and Wealth Management
HSBC BANK (SINGAPORE) LIMITED
11.2013 - 08.2016
- To perform applications review and complete applications by ensuring applicants submit a complete set of documents required for processing within TAT
- To ensure the highest financial targets achieved every month, e.g
- Managed to achieve 8 million in the month of April 2016
- Close monitoring the approval performance, e.g
- Approval rate, submission trend, credit processing TAT and quality for constructive feedback for business/sales for improvement
- To provide feedbacks to team manager to improve process efficiency
- To detect fraudulent application, suspicious document and ensure timely fraud escalation to fraud management unit
- Provide application feedback and revert subsequent queries to customers
- Rework appeal applications from sales
- To lead and coach junior officer in job
- To manage daily applications processing and ensure the highest standard of data accuracy.
Assistant Manager, Loan Disbursement
OCBC BANK (MALAYSIA) BERHAD
06.2013 - 10.2013
- Prepare collaterals and guarantee for business loan
- To ensure collaterals are created timely and accurately
- Process change request before loan disbursement
- For example, change drawing limit, change loan tenure, charge the property to the loan and etc
- To ensure timely reply all BBCSC enquires and GIFT
- Prepare cashiers’ order (to customers / insurance/developer/ institution of study) and manual notification letters
- To ensure timely and accurately releases of loan
- To perform other duties that may be assigned from time to time
- (e.g
- To ensure register are checked and updated daily)
- To support system maintenance on OD reduction cases
- To support LRU on write off exercise /status classification/collateral updating.
Executive, Analytics & Quality Assurance Customer Feedback Management
MALAYAN BANKING BERHAD
06.2010 - 06.2013
- Prepare management reports and provide statistical analysis of the performance of the complaint handling system across all products on complaints and critical incidents
- To include production of weekly & monthly reports on complaints, monitoring trends, response times, outcomes and action arising from complaints
- To evaluate complaints activity in terms of quality, scope and methodology and making appropriate recommendations
- To check randomly on the quality of complaint resolutions upon closure of cases
- To deep dive on recurring complaints for root cause analysis and make recommendations for process improvement
- To assist with the initial complaint investigation and to monitor the progress and resolution of complaints within the agreed timescales
- To manage the complaints process within quality standards and timeframes including resolution of all complaints and reporting.
Education
DEGREE OF MASS COMMUNICATION - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
Setapak 05.2008 - 05.2010
DIPLOMA OF MASS COMMUNICATION - Public Relations
Kolej Tunku Abdul Rahman (KTAR)
Petaling Jaya 05.2006 - 05.2008
Skills
Advanced knowledge in HUB System, Staff Front End Launcher 10, Group Workflow and Imaging System (GWIS ALP & GWIS Gold), M2U, Microsoft Word, Excel, Power Point, Microsoft Office 365, Content Manager, RAISE, OS System, IL System
Certification
Certificate of Human Resource (certified by the International Association of Outsourcing Professionals)
Accomplishments
- Successfully delivered 1-hour approval in principal and cash on the next day to customers.
- Gained knowledge and skills in scanning customer’s financial record and portfolio.
- Successfully improved TAT performance by almost 10% despite a 7% increase in the average volume of applications.
- Enhanced communication skills in dealing with different types of customers.
Resumesummary
Assistant Manager, Sales Management Partnership Distribution, Degree in Mass Communication, majoring in Public Relations, To apply the right attitude in the workplace., Always be patient and strive my best in everything that I do., Must have a strong character to overcome challenges and continuously maintain the desire to progress with the career., I am always humble and willing to learn new things which I believe are key traits to be successful in any role one is in. I have been assigned to different departments, learning different things and facing different challenges through the past 8 years. These have motivated me to push myself further and help me discover my abilities that I never knew I had.
Reasonforleaving
- Looking for a new challenge & decided to go back to Malaysia.
- Better opportunity to broaden my horizons and gain experiences in Singapore.
- Looking for a new challenge and see the potential in the new job offered.
Personal Information
- Date of Birth: 04/26/86
- Gender: Female
- Nationality: Malaysian
References
Referees are available upon request.
Interests
Timeline
Manager, Personal Financial Services Credit
Hong Leong Bank Berhad
09.2022 - Current
Assistant Manager, Strategic Operation Management
AIA BERHAD
07.2020 - 09.2022
Executive, Cards & Loan, Retail Banking and Wealth Management
HSBC BANK (SINGAPORE) LIMITED
11.2013 - 08.2016
Assistant Manager, Loan Disbursement
OCBC BANK (MALAYSIA) BERHAD
06.2013 - 10.2013
Executive, Analytics & Quality Assurance Customer Feedback Management
MALAYAN BANKING BERHAD
06.2010 - 06.2013
DEGREE OF MASS COMMUNICATION - Public Relations
Universiti Tunku Abdul Rahman (UTAR)
05.2008 - 05.2010
DIPLOMA OF MASS COMMUNICATION - Public Relations
Kolej Tunku Abdul Rahman (KTAR)
05.2006 - 05.2008
Assistant Manager, Sales Management Partnership Distribution
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
8 2016 - 07.2022
Certificate of Human Resource (certified by the International Association of Outsourcing Professionals)
Certificate of Dynamic Personal Development
Certificate of Achievement in High Impact Team Effectiveness
Certificate of Achievement in Microsoft Power Point 2007
Certificate of Achievement in Microsoft Excel 2010
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