Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Wong Zhi Bin

Customer Service Assistant
Melaka

Summary

Dynamic customer service professional with a proven track record at Cowan Live Corner Sdn Bhd, adept at resolving complaints and enhancing customer loyalty. Skilled in active listening and problem-solving, I excel in managing inquiries and bookings, ensuring exceptional service and satisfaction. Committed to delivering results and fostering positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cowan Live Corner Sdn Bhd
08.2024 - 04.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • After customer places an order, follow up on their needs, such as pricing and order progress.
  • become a live streaming assistant when boss starts a live stream

Reservation Agent

Holiday Innn Melaka
11.2023 - 08.2024
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Syarikat Eng Huat Seng Sdn. Bhd.

Administration
05.2020 - 10.2023
  • preparing delivery order when supplier need
  • create invoice when salesman need
  • prepare cash flow per month
  • filing all document after salesman receive from supplier

Butler

Genting Highlands
09.2019 - 03.2020
  • serve food towards customer when order
  • arranged for extra bedding, linens, towels, and furniture to satisfy guests on their demand
  • welcoming guest towards casino

Education

Diploma in Hotel Management

Nilai University
Nilai Negeri Sembilan Malaysia
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Software

Microsoft Word , Excel , Opera System

Interests

Reading , listening song and playing football

Timeline

Customer Service Representative

Cowan Live Corner Sdn Bhd
08.2024 - 04.2026

Reservation Agent

Holiday Innn Melaka
11.2023 - 08.2024

Syarikat Eng Huat Seng Sdn. Bhd.

Administration
05.2020 - 10.2023

Butler

Genting Highlands
09.2019 - 03.2020

Diploma in Hotel Management

Nilai University
04.2001 -
Wong Zhi BinCustomer Service Assistant