WONG WAI LOONG
Part-time Estimator
Kuala Selangor, Selangor,Bestari Jaya
Summary
Driven professional with extensive experience at UMW Toyota Rawang, excelling in customer service and repair quality inspections. Achieved high customer satisfaction by delivering exceptional service and maintaining equipment to exceed targets. Skilled in computer applications and service estimates, consistently ensuring optimal vehicle performance and reliability.
Overview
6
6
years of professional experience
Work History
Body & Paint Service Advisor (Insurance)
UMW Toyota Rawang
Rawang, Selangor, Malaysia
04.2020 - 02.2022
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Maintenance Technician
UMW Toyota Rawang
Rawang, Selangor, Malaysia
07.2016 - 04.2020
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
High School Diploma -
Despark International College (HQ) - Automotive
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer Service
Timeline
Body & Paint Service Advisor (Insurance)
UMW Toyota Rawang
04.2020 - 02.2022
Maintenance Technician
UMW Toyota Rawang
07.2016 - 04.2020
High School Diploma -
Despark International College (HQ) - Automotive
04.2001 -
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