Hi, I’m
WONG TENG IAN
STRATEGY CONSULTANT
Petaling Jaya
Summary
Well experienced sales consultant with advanced knowledge in property investment. Strong discipline in maintaining optimal product understanding. Organized and dependable candidate successful at managing multiple projects simultaneously with positive and realistic attitude.
Overview
9
years of professional experience
Work History
The Makeover Guys Sdn Bhd
Senior Strategy Consultant
05.2019 - Current
Job overview
- Managed complex Makeover projects from confirmation to completion, ensuring timely delivery within budget
- Improved efficiency by conducting thorough assessments of internal processes and recommending actionable improvements.
- Achieved cost savings through careful evaluation of project budgets and resource allocation.
- Optimized client's investment from renovation to rental decisions by analyzing property market situation and suggesting strategic plans
- Mastered consultation skills on investment strategies based on appropriate budget and client's investment decisions
- Strengthened company growth by identifying potential properties and capitalizing on bulk business opportunities
- Increased client satisfaction by implementing innovative but budgeted solutions
- Expanded client portfolio through effective networking, referrals, and targeted marketing efforts.
- Enhanced team performance by providing training, mentorship, and coaching to junior consultants.
- Built lasting relationships with clients through clear communication, trust, and exceptional service delivery.
1Pavilion Sdn Bhd
Sales and Marketing Executive
09.2017 - 04.2019
Job overview
- Conducted comprehensive market research to identify and attract potential clients in high-end property market
- Increased sales revenue by developing and implementing strategic marketing plans
- Established strong relationships with key clients, resulting in repeat sales, increased customer satisfaction and built brand loyalty
- Executed marketing campaigns and events for property Show Houses
- Enhanced brand recognition by establishing a consistent visual identity across each client experience during viewing visits and consultation
- Maximized sales potential by identifying upsell opportunities within existing client base
- Developed persuasive set of sales pitches for presenting to potential clients, leading to increased conversion rates.
- Managed Property Show Houses to ensure daily operations are at tip-top condition
- Established procedures for efficient in-house stock count while managing Property Show Houses
Honestbee Malaysia (GoodShip)
Account Manager - Key Accounts
07.2017 - 09.2017
Job overview
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships among sales personal and client
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client's goods
Americam Express Malaysia
Point of Sale Enablement Executive
12.2015 - 05.2017
Job overview
- •Performed account reviews and business volume assessments, ensured eligibility of terminal application
- Achieved team set targets which ensured client satisfaction, on-time resolution, scheduled adherence, compliance and operational excellence
- Conducted on-going reviews and process enhancement, maintained effective control and resolved and improved process gaps for and implemented appropriate changes, resulted in improved team results.
- Attending case escalations in ensuring quality service provided in order to maintain client satisfaction
- Enhanced effective collaboration among cross-department by providing clear communication of findings through emails and presentation
Education
Monash University MalaysiaBandar Sunway
Bachelor of Arts from Finance And Economics
04.2001
Skills
Growth Strategies
Operations Management
Quality Management
Portfolio Management
Strategic Partnerships
Competitive Analysis
Industry analysis
Teamwork and Collaboration
Problem-Solving
Multitasking Abilities
Excellent Communication
Decision-Making
Client Relationship Management
Analytical Thinking
Customer Experience Design
Intellectual Property Strategy
Timeline
Senior Strategy Consultant
The Makeover Guys Sdn Bhd
05.2019 - Current
Sales and Marketing Executive
1Pavilion Sdn Bhd
09.2017 - 04.2019
Account Manager - Key Accounts
Honestbee Malaysia (GoodShip)
07.2017 - 09.2017
Point of Sale Enablement Executive
Americam Express Malaysia
12.2015 - 05.2017
Monash University Malaysia
Bachelor of Arts from Finance And Economics
04.2001