WONG SWEE PING

• Actively listened to customers to fully understand requests and address concerns.
• Documented substitutions and provided information to customers.
• Followed all company standards and paid careful attention to customer requests.
• Promoted sales through digital marketing channels to increase sales and client retention.

• Collected all receipts from employees, chasing missing information to minimise discrepancies.
• Responded to day-to-day finance queries from stakeholders, forwarding to senior staff where appropriate.
• Kept accounting spreadsheets up to date with customer information, payments and other finances for organisational purposes.

• Handled stock with due care and attention, limiting damage and unnecessary waste.
• Ensured stock room areas were arranged in clear, organised way to aid swift product retrieval.
• Maintained clean and appropriately merchandised sales floor to uphold brand reputation.

- Demonstrated excellent retail product knowledge to effectively upsell styling tools and treatments.

- Conducted deep cleaning when required by sweeping floors, removing rubbish and sterilising styling tools after use.

-Supported colourists in readying and mixing colour, working meticulously to ensure accurate, safe preparations.