Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Wong Suk Ying

Sales Representative
Kota Tinggi,Johor

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

2
2
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Executive

Total Swiss Marketing Sdn Bhd
Johor Bahru, Johor
03.2020 - 10.2020
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.

Sales Representative

MSK Aluminum & General Contractor
Singapore, Singapore
05.2018 - 08.2019
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Achieved S$50,000 monthly sales in Feb 2019.

Customer Relationship Associate

Hong Leong Bank Berhad
Kota Tinggi, Johor
02.2016 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Personal Loan Specialist

Hong Leong Bank Berhad
Kota Tinggi, Johor
09.2014 - 04.2015
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Butler & Guest Services Assistant

Resort World Genting
Genting Highlands, Pahang
01.2006 - 04.2012
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Achievements: Model Employee Award and Long Service Award (2011), Employee of The Month (March 2011 & Sep 2010) and Merit Award (July 2010).

Education

Sijil Tinggi Persekolahan Malaysia (STPM) -

Sekolah Menengah Kebangsaan Rantau
Negeri Sembilan
01.2004 - 12.2005

Skills

    Relationship building

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Timeline

Customer Service Executive

Total Swiss Marketing Sdn Bhd
03.2020 - 10.2020

Sales Representative

MSK Aluminum & General Contractor
05.2018 - 08.2019

Customer Relationship Associate

Hong Leong Bank Berhad
02.2016 - 02.2017

Personal Loan Specialist

Hong Leong Bank Berhad
09.2014 - 04.2015

Butler & Guest Services Assistant

Resort World Genting
01.2006 - 04.2012

Sijil Tinggi Persekolahan Malaysia (STPM) -

Sekolah Menengah Kebangsaan Rantau
01.2004 - 12.2005
Wong Suk YingSales Representative