Wong Siew Har
Petaling Jaya
Summary
QA specialist with 16 years of extensive experience, including a role as Product QA Manager, dedicated to ERP software testing across Agile and Waterfall methodologies. Proficient in SDLC and STLC, with practical skills in JIRA for managing testing processes. Expertise in functional, performance, and usability testing, complemented by automation testing capabilities. ISTQB-certified, experienced in team leadership and strategic testing execution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Product QA Manager
Epicor Software (M) Sdn Bhd
Petaling - Selangor
01.2024 - Current
- Oversee day-to-day quality assurance operations
- Estimates, prioritizes, plans and coordinates quality testing activities
- Ensure it meets desired quality measures and is delivered on time
- Review requirements, design specifications to provide timely and meaningful feedback to development
- Create job descriptions for the new hires
- Create REQ, participate in interviewing, hiring and onboarding QA team members
- Create detailed, comprehensive, and well-structured test plan and test cases
- Automation tests script monitoring and analysis on broken or failed scripts
- Communicate all the information related to QA with the stakeholders
- Lead and motivate the QA team by delegating tasks and providing guidance
- Identify areas of improvement in the QA process and implement changes to enhance efficiency and effectiveness
- Ensures the QA processes and the deliverables comply with industry standards and regulatory requirements
- Demonstrates a problem-solving mentality and passion for quality
- Conflict resolution between teams to ensure the smooth functioning of the team
- AOP Planning
Principal Product QA Engineer
Epicor Software (M) Sdn Bhd
10.2022 - 12.2023
- Onboard new QA members, and mentoring QA members on product functionality and QA processes
- Support QA resources across the business
- Strong communication skills to communicate findings clearly and concisely to both technical and non-technical audiences
- Actively participate in requirement review and provide recommendations on business functions as SME for multiple modules
- Automation tests script monitoring and analysis on broken or failed scripts
- Extending new auto-test scripts for new development features and complex hot fixes released client issues to improve test coverage and regression testing
- Prepare test plans for feature enhancements
- Perform testing for maintenance issues (for example, unit testing, functional testing, integration testing and performance testing against test cases)
- Identify, analyse and report defects for features and maintenance issues via JIRA
Product QA Engineer/Senior Product QA Engineer
Epicor Software (M) Sdn Bhd
04.2008 - 09.2022
- Review design specifications prepared by designers
- Prepare test plans for feature enhancements
- Perform testing, for example, unit testing, functional testing, integration testing and performance testing against test cases
- Identify, analyse and report defects for features and maintenance issues via JIRA
- Monitoring/prioritize testing issues (bugs) to ensure it meets and complies with defined specifications
- Ensure it meets desired quality measures and is delivered on time
- Pretesting on reported maintenance issues from clients by providing detailed reproduction steps and root cause analysis
- Testing on fixed maintenance issues with good test coverage test
- Review documentation prepared by technical writers
- Experience in testing for numerous Bank xml files for instance: SEPA Credit Transfer, SEPA Direct Debit, MT940 and CAMT54, etc
- Attended several test camps
- Test camps were held before a new version was released
- It is the main avenue for clients and internal participants to test and review the product prior to release
- Significant Contribution Award Year 2009 for my contribution to the development and release of iScala 2.3 SR2
- Significant Contribution Award Year 2010 for my contribution to the development and release of iScala 2.3 SR3
- Excellence Award Year 2013 for my contribution to the development and release of iScala 3.0
- Excellence Performance Year 2015
Application Support and QA
Pannaage Technology Sdn Bhd
11.2005 - 04.2008
- Provide application support to remote users
- Develop test plans/test cases
- Perform application testing to test enhancements against a set quality standard and ensure that it is released within deadline
- Compile and release patches to customers during product updates
Customer Fulfillment Administrator
IBM Malaysia Sdn Bhd
02.2005 - 10.2005
- Support Hong Kong Team
- Check application contract pricing and apply price overrides to PCD products, in order to create or update contracts for the order team via SAP system
- In charge of creating or updating customer master record via WTAAS application
IT Executive
IPX Software & Automation Sdn Bhd
06.2004 - 01.2005
- Troubleshoot and R&D NT policy implementations to support our clients
- Provide support assistance to the accounting division
- Development system based on customers' requirements, include adding new features and reports
Education
Bachelor's Degree - Science
Campbell University
North Carolina, US03-2004
Advanced Diploma - Science
Tunku Abdul Rahman College
KL, Malaysia03-2004
Skills
- Test Planning
- Testing Methodologies
- Functional Testing
- Automation Testing
- Integration Testing
- Regression Testing
- Analytical skills
- Problem-solving skill
- Defect tracking
- Process improvement
- Quality assurance
- Communication Skills
- JIRA
- XML
- MS SQL
Certification
ISTQB - CTFL, MSTB, 01/01/12
Hobbies and Interests
- Running
- Hiking
- Gardening
- Reading
- Puzzling
References
Available upon request
Timeline
Product QA Manager
Epicor Software (M) Sdn Bhd
01.2024 - Current
Principal Product QA Engineer
Epicor Software (M) Sdn Bhd
10.2022 - 12.2023
Product QA Engineer/Senior Product QA Engineer
Epicor Software (M) Sdn Bhd
04.2008 - 09.2022
Application Support and QA
Pannaage Technology Sdn Bhd
11.2005 - 04.2008
Customer Fulfillment Administrator
IBM Malaysia Sdn Bhd
02.2005 - 10.2005
IT Executive
IPX Software & Automation Sdn Bhd
06.2004 - 01.2005
Bachelor's Degree - Science
Campbell University
Advanced Diploma - Science
Tunku Abdul Rahman College
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