Wong See Ping

8th March 2023 to Present

Customer Service & Operation Manager (CSOM) of Jalan Pantai Branch, Kota Kinabalu, Sabah.

July 2014 to 7th March 2023

Customer Service & Operation Manager (CSOM) of Alamesra Branch, Kota Kinabalu, Sabah.

-Responsible for the execution and control of branch financial transaction.

-Approves higher value transactions for junior staff.

-Manage subordinate Tellers and Customer Service Executives (CSEs) daily activities.

-Executes back-office processing and control functions when not directly servicing customer or managing staff.

-Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

-Supervised operations staff and kept employees compliant with company policies and procedures.

-Provide front-line customer service by promptly addressing inquiries and resolving issues.

-Contributed to sales growth by upselling products and services based on customer requirements.

-Execute back-office processing and control functions when not directly serving customers.

Teller/Clerk (Operation Department)

-Provide front-liner customer services

Special Grade Clerk (Collection Department)

- Call on delinquent loans (HP/IHP/MG) and generate leads to reschedule or restructure accounts for customers experiencing financial difficulties.
-Provide feedback to the Team Leader on uncontactable, dispute cases, and any suspicious activity so that they can take action on the account.
- Meet reporting deadlines and file security documents properly.

Special Grade Clerk (Account & Administration Department)

- Respond to payment-related queries and emails from internal (branch centers, HO, and other departments) and external (supplier/vendor) parties.
-Record branch meeting minutes and follow up with relevant parties on any issues that require clarification.
-Responsible for processing invoice payments within the timeframe specified.