Wong Pei Ee

• Lead Malaysia regional department in ensuring compliance to ISO 9001 and ISO 14001 and its document controls.
• Assisted in the development of internal policies aligned with international standards such as ISO 9001 and ISO 14001.
• Maintained accurate documentation related to quality processes, procedures, and records for audit readiness purposes.
• Collaborated with cross-functional teams to develop effective quality control procedures and guidelines.
• Fostered a positive work environment promoting open communication channels between team members and senior leadership.
• Implemented continuous improvement initiatives, resulting in measurable improvements in product and process quality.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Drafting and review the APAC Group policies and procedures for cross-functional alignment and highlights potential risk areas for improvement.
• Evaluated the impact of existing policies on organizational goals, recommending necessary modifications.
• Managed policy projects from inception to completion, meeting deadlines and achieving objectives.
• Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
• Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.

• Implemented Safety, Health, Environment and Quality management system for ground operations and fuel handling.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
• Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
• Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
• Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
• Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
• Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
• Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
• Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
• Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
• Conducted thorough accident investigations to identify root causes and prevent future occurrences.
• Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
• Cultivated strong working relationships with cross-functional teams, facilitating collaborative efforts to maintain a safe and healthy workplace for all employees.
• Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
• Assessed new equipment or depot acquisitions for potential hazards before integration into the workplace environment.
• Consistently achieved high levels of employee engagement in safety meetings, fostering an environment focused on continuous improvement.

• Manage APAC regional audit and auditor's schedule annually and monthly reports of audit for management.
• Assisted in the development of internal policies aligned with international standards such as ICAO, IATA and CAAM.
• Streamlined quality assurance processes for increased efficiency and cost savings.
• Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
• Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
• Educated and oriented employees to improve compliance with quality control protocols.
• Identified issues of non-compliance and elevated reports to senior personnel.
• Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
• Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
• Developed comprehensive audit reports, providing valuable insights into areas requiring improvement.
• Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
• Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
• Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.

Document Control

• Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
• Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
• Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
• Managed file archival and information retrievals.

• Develop Quality program based on ISO9001 for the Academy and promote awareness.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Evaluated current document processes, suggested methods for change and implemented successful improvements.
• Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
• Educated and oriented employees to improve compliance with quality control protocols.
• Assisted management in developing effective quality control strategies based on audit findings.
• Reduced risk of non-compliance with regulatory requirements by staying informed about industry updates and incorporating changes into the audit process as needed.

• Perform compliance of TAFE's documented information and its effective implementation of ISO 9001.
• Maintained up-to-date knowledge of industry trends and advancements in Quality Assurance methodologies.
• Evaluated new tools and technologies that were successfully integrated into the existing QA framework enhancing overall capabilities.
• Ensured compliance with industry regulations by conducting regular audits of internal systems and processes.
• Performed tests and inspections to conform to established standards.
• Developed and implemented procedures to meet product quality standards.
• Collaborated with cross-functional teams to identify areas of improvement in work processes.

• Formatting of Final question papers.
• Increased accuracy in record-keeping through meticulous attention to detail while entering student data into the system.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Verified paperwork accuracy and checked for completion prior to processing.
• Updated computer system with latest information to keep records current and accurate.
• Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
• Facilitated student registration with admissions and records departments for smooth administration processes.
• Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
• Managed sensitive student information with utmost confidentiality, building trust within academic community.
• Optimized transcript evaluation processes, facilitating faster transfer credit decisions.