Wong Min How
Customer Service Consultant
Kuala Lumpur
Summary
Proven Customer Service Representative at SRG Asia Pacific Sdn Bhd, excelling in problem-solving and computer proficiency. Enhanced customer loyalty through empathetic resolution of complaints and effective dispute management. Demonstrated strong product knowledge and teamwork, significantly improving user experience and satisfaction.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Call Centre Representative
SRG Asia Pacific Sdn. Bhd.
Kuala Lumpur, Kuala Lumpur
10.2023 - 11.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into call centre environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor of Science - Software Engineering
Asia Pacific University (APU)
Kuala Lumpur, Malaysia 04.2019 - 07.2023
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Team collaboration
Computer proficiency
LiveChat
Websites
Additional Information
- Willing to learn and improve
- Able to take responsibility
- Good observer and active listener
- Good team player
- Willing to relocate
Timeline
Customer Service Call Centre Representative
SRG Asia Pacific Sdn. Bhd.
10.2023 - 11.2024
Bachelor of Science - Software Engineering
Asia Pacific University (APU)
04.2019 - 07.2023
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