WONG MING CHUAN
JOHOR
Summary
Seasoned Electrical Technician with expertise in electrical wiring inspection and troubleshooting, demonstrating a strong ability to manage project budgets and schedules. Proven track record in the financial sector through successful client acquisition and delivery of tailored financial advisory services, including roadshows and telemarketing. Exceptional analytical skills enable effective assessment of customer needs, leading to high levels of satisfaction and retention.
Overview
11
11
years of professional experience
Work History
Senior Technician
SIERRA ENGINEERING PTE LTD
RED HILLS
07.2014 - 09.2019
- Assist engineer in managing project budgets and timelines
- Collaborating with other engineers and stakeholders to evaluate project requirements and constraints
- Assist Engineer in review of mechanical/electrical/instrumentation systems and components
- Assist the engineer in identifying and mitigating potential risks of the project.
- Support project construction and commissioning of plant equipment and systems through active involvement in punch listing and commissioning activities; discuss equipment improvement and modifications with Supervisor/Engineers.
- Assist the engineer in planning and implementing continual improvement programs.
- Support the development of Preventive Maintenance SOPs, procedures, and tasks to maintain plant assets.
- Perform inspections for the received spare parts and tools.
- Ensure proper maintenance of workshop tools and safe keeping.
- Diagnose and troubleshoot equipment faults, and provide solutions.
CHEF
BAGUS RIA PTE LTD
ANG MO KIO
09.2019 - 06.2020
- Maintain hygiene and cleanliness of the Roast section
- Follow food standards and execute tasks as directed
- Continuously improve skills and ensure dish quality
- Handle ingredient prep, storage, and equipment upkeep
- Support operations, address issues, and manage discipline
- Prepare F&B service environment
- Take order and repeat the order to the guests for confirmation
- Check the order to ensure no order is being left out, and be sensitive to the timing of serving
ASSITANT MANAGER
TR MOTORWORLD SDN BHD
JOHOR
05.2021 - 06.2023
- Greet and assist in-store customers, understand their needs, and provide appropriate recommendations.
- Manage store operations, including first impressions upon customer entry, sales processes, and all inventory movements.
- Place advertisements on social platforms such as mudah.com, Facebook Ads, TikTok, and Xiaohongshu (XHS).
- Handle customer complaints and provide effective solutions.
- Supervise staff performance, identify issues, and communicate accordingly.
- Complete weekly reports, including performance forecasts, customer satisfaction, and employee KPIs.
Wealth Advisor
HONG LEONG ASSURANCE
JOHOR
07.2023 - Current
- Develop new customers and provide financial advisory services
- Engage in Roadshow and Telemarketing activities
- Conduct client follow-ups and offer tailored insurance solutions
- Maintain service standards to develop and improve customer satisfaction and retention
- Ensure that all customer requests are handled in a timely and consistent manner
- Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
- Support sales team to provide excellent service to high net-worth clients to achieve client retention
- Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries
Education
Asian Institute of Insurance
JOHOR12-2024
Sekolah Menengah Kebangsaan Gelang Patah
GELANG PATAH01-2011
Skills
- Electrical Wiring Inspection and Troubleshooting
- Panel Wiring Proficiency
- Control Panel and DB Box Troubleshooting
- Analytical thinking
- Digital Advertising (Facebook, Mudahcom Ads)
- Communication and team coordination
- Insurance and Financial Consultation
- Sales and Customer Service
Languages
Chinese (Mandarin)
First Language
Malay
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Accomplishments
- TR MOTORWORLD : WHOLE YEARS TOP SALES & MONTHLY TOP SALES
- HONG LEONG ASSURANCE : AKARD STAR ROOKIE , BANGKOK TRIP CHALLENGE , IPAD CHALLENGE
Timeline
Wealth Advisor
HONG LEONG ASSURANCE
07.2023 - Current
ASSITANT MANAGER
TR MOTORWORLD SDN BHD
05.2021 - 06.2023
CHEF
BAGUS RIA PTE LTD
09.2019 - 06.2020
Senior Technician
SIERRA ENGINEERING PTE LTD
07.2014 - 09.2019
Asian Institute of Insurance
Sekolah Menengah Kebangsaan Gelang Patah
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