Wong Koon Seng
Retail Sales Associate
IPOH
Summary
Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Retail Sales Associate
Uniqlo
IPOH
10.2022 - 03.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Service Crew Member
HAIDILAO SDN BHD MALAYSIA (IPOH)
IPOH
06.2022 - 09.2022
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Used clever sales techniques to increase customer order value and maximise company profits.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Accurately placed orders into point-of-sale systems, using card readers or cash register to process payments and provide change when necessary.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Kept service areas clean and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
- Maintained accurate work logs of vehicles serviced and repaired, storing safely on [System] for future reference.
Event Promoter
Forth Dimension
IPOH
05.2022 - 06.2022
Product Promoter
Forth Dimension
IPOH
01.2022 - 02.2022
- Explained [Product Name] features and enlightened customers on its benefits.
- Provided information on product to customers who seemed interested in product.
- Comfortably spoke to large groups of people regarding product.
- Communicated product value, quality and style to educate and entice potential customers.
- Organised and stocked merchandise to keep necessary levels for sales demand.
- Operated equipment to exceed production targets.
Service Crew Member
TWO FNB SDN BHD
IPOH
01.2021 - 02.2021
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Used clever sales techniques to increase customer order value and maximise company profits.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Used coffee machines, drink blenders and ice crushers to create various drinks according to customer specifications.
- Kept service areas clean and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
Quick Service Restaurant Crew Member
UNIQUE SEAFOOD SDN BHD
IPOH
06.2018 - 06.2020
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Maintained a clean and tidy [Type] area, minimising potential health risks and trip hazards.
- Maintained clean, safe working environments to eliminate accident risks.
- Warmly provided takeaway meals to customers, maintaining positive impressions of [Company].
- Efficiently completed daily set up and pack down tasks, including [Task] and [Task], ensuring correct stock and equipment were in place for each service.
- Provided outstanding customer service through [Skill] and [Skill], treating all customers with respect and professionalism.
Quick Service Crew Member
MYDEONG TOPPOKI IPOH PARADE
IPOH
03.2020 - 04.2020
- Completed cleaning and serving tasks to high-quality standards.
- Delivered fast, accurate service for positive customer experience.
- Kept restaurant clean by conducting regular deep cleans.
- Pre-cooked certain menu items and reheated for customers at time of order.
Teabarista
I'Milky Ipoh
IPOH
12.2019 - 01.2020
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Prepare the beverages to customer if ordered.
- Cooked the toppings of beverages .
- Promote our signature drinks
Teabarista/Service Crew
JLD DRAGON SDN BHD
IPOH
08.2019 - 09.2019
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Prepare the beverages to customer if ordered.
- Cooked the toppings of beverages .
- Promote our signature drinks
Education
No Degree - Accounting
SMK SERI AMPANG IPOH
IPOH PERAK MALAYSIA 04.2001 -
Skills
Payment processingundefined
Languages
Chinese (Mandarin)
First Language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Timeline
Retail Sales Associate
Uniqlo
10.2022 - 03.2023
Service Crew Member
HAIDILAO SDN BHD MALAYSIA (IPOH)
06.2022 - 09.2022
Event Promoter
Forth Dimension
05.2022 - 06.2022
Product Promoter
Forth Dimension
01.2022 - 02.2022
Service Crew Member
TWO FNB SDN BHD
01.2021 - 02.2021
Quick Service Crew Member
MYDEONG TOPPOKI IPOH PARADE
03.2020 - 04.2020
Teabarista
I'Milky Ipoh
12.2019 - 01.2020
Teabarista/Service Crew
JLD DRAGON SDN BHD
08.2019 - 09.2019
Quick Service Restaurant Crew Member
UNIQUE SEAFOOD SDN BHD
06.2018 - 06.2020
No Degree - Accounting
SMK SERI AMPANG IPOH
04.2001 -
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