Wong Koon Seng
Retail Sales Associate
IPOH
Summary
Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Retail Sales Associate
Uniqlo
IPOH
10.2022 - 03.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Service Crew Member
HAIDILAO SDN BHD MALAYSIA (IPOH)
IPOH
06.2022 - 09.2022
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Used clever sales techniques to increase customer order value and maximise company profits.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Accurately placed orders into point-of-sale systems, using card readers or cash register to process payments and provide change when necessary.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Kept service areas clean and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
- Kept workshop clean and tidy, especially to ensure the safety of team members and visitors.
- Maintained accurate work logs of vehicles serviced and repaired, storing safely on [System] for future reference.
Event Promoter
Forth Dimension
IPOH
05.2022 - 06.2022
Product Promoter
Forth Dimension
IPOH
01.2022 - 02.2022
- Explained [Product Name] features and enlightened customers on its benefits.
- Provided information on product to customers who seemed interested in product.
- Comfortably spoke to large groups of people regarding product.
- Communicated product value, quality and style to educate and entice potential customers.
- Organised and stocked merchandise to keep necessary levels for sales demand.
- Operated equipment to exceed production targets.
Service Crew Member
TWO FNB SDN BHD
IPOH
01.2021 - 02.2021
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Used clever sales techniques to increase customer order value and maximise company profits.
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Used coffee machines, drink blenders and ice crushers to create various drinks according to customer specifications.
- Kept service areas clean and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary.
Quick Service Restaurant Crew Member
UNIQUE SEAFOOD SDN BHD
IPOH
06.2018 - 06.2020
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Maintained a clean and tidy [Type] area, minimising potential health risks and trip hazards.
- Maintained clean, safe working environments to eliminate accident risks.
- Warmly provided takeaway meals to customers, maintaining positive impressions of [Company].
- Efficiently completed daily set up and pack down tasks, including [Task] and [Task], ensuring correct stock and equipment were in place for each service.
- Provided outstanding customer service through [Skill] and [Skill], treating all customers with respect and professionalism.
Quick Service Crew Member
MYDEONG TOPPOKI IPOH PARADE
IPOH
03.2020 - 04.2020
- Completed cleaning and serving tasks to high-quality standards.
- Delivered fast, accurate service for positive customer experience.
- Kept restaurant clean by conducting regular deep cleans.
- Pre-cooked certain menu items and reheated for customers at time of order.
Teabarista
I'Milky Ipoh
IPOH
12.2019 - 01.2020
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Prepare the beverages to customer if ordered.
- Cooked the toppings of beverages .
- Promote our signature drinks
Teabarista/Service Crew
JLD DRAGON SDN BHD
IPOH
08.2019 - 09.2019
- Maintained clean, safe working environments to eliminate accident risks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Prepare the beverages to customer if ordered.
- Cooked the toppings of beverages .
- Promote our signature drinks
Education
No Degree - Accounting
SMK SERI AMPANG IPOH
IPOH PERAK MALAYSIA 04.2001 -
Skills
Payment processingFood serving and table settingBarista skillsAbility to stand for long hoursPoint of Sale (POS) systemsOrder memorisationAttentive customer serviceCustomer service
Store opening and closing
Sales trends
Cash Handling
Product and service sales
Cash register operation
Excellent Communication
Teamwork and Collaboration
MS Office
Point of sale operation
Languages
Chinese (Mandarin)
First Language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Timeline
Retail Sales Associate
Uniqlo
10.2022 - 03.2023
Service Crew Member
HAIDILAO SDN BHD MALAYSIA (IPOH)
06.2022 - 09.2022
Event Promoter
Forth Dimension
05.2022 - 06.2022
Product Promoter
Forth Dimension
01.2022 - 02.2022
Service Crew Member
TWO FNB SDN BHD
01.2021 - 02.2021
Quick Service Crew Member
MYDEONG TOPPOKI IPOH PARADE
03.2020 - 04.2020
Teabarista
I'Milky Ipoh
12.2019 - 01.2020
Teabarista/Service Crew
JLD DRAGON SDN BHD
08.2019 - 09.2019
Quick Service Restaurant Crew Member
UNIQUE SEAFOOD SDN BHD
06.2018 - 06.2020
No Degree - Accounting
SMK SERI AMPANG IPOH
04.2001 -