Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Wong Jiang Hau

Wong Jiang Hau

Customer Service
PUCHONG,Selangor

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2026
2026
years of professional experience
1
1
year of post-secondary education

Work History

Payment Executive

Doo Group, Kuala Lumpur
Bangsar South, 14
01.2025 - Current
  • Handled sensitive financial information responsibly, adhering strictly to company policies on data privacy.
  • Managed dispute resolutions effectively, collaborating with relevant stakeholders as necessary.
  • Streamlined payment processes by implementing efficient software solutions.
  • Conducted regular audits of payment systems to identify potential security vulnerabilities or inefficiencies.

Customer Service Representative

IGT SOLUTIONS PVT LTD (MALAYSIA)
Shah Alam, Selangor
5 2023 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Advisor

Highpoint Service Network
05.2022 - 03.2023
  • Assist guests experiencing computer part issues by guiding them through the home warranty application process.
  • Increased customer loyalty by consistently delivering high level of service that exceeded expectations.

Spare Parts Administrator

Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022
  • Reduced order processing time through development of efficient order handling procedures.
  • Coordinated with procurement, sales, operations, and finance to ensure effective communication on spare parts management.

Education

High School Diploma -

INTI International University & Colleges
Subang Jaya, 10
02.2021 - 10.2021

Skills

  • Friendly, Positive Attitude

  • Customer Service

  • Excellent Communication

  • Flexible and Adaptable

  • Computer Skills

Personal Information

  • Age: 23 Years Old
  • Date of Birth: 02/24/2001
  • Nationality: Malaysian
  • Religion : Buddhism

Timeline

Payment Executive

Doo Group, Kuala Lumpur
01.2025 - Current

Customer Advisor

Highpoint Service Network
05.2022 - 03.2023

Spare Parts Administrator

Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022

High School Diploma -

INTI International University & Colleges
02.2021 - 10.2021

Customer Service Representative

IGT SOLUTIONS PVT LTD (MALAYSIA)
5 2023 - 12.2024

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