Wong Jiang Hau
Customer Service
PUCHONG,Selangor
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
1
1
year of post-secondary education
Work History
Payment Executive
Doo Group, Kuala Lumpur
Bangsar South, 14
01.2025 - Current
- Handled sensitive financial information responsibly, adhering strictly to company policies on data privacy.
- Managed dispute resolutions effectively, collaborating with relevant stakeholders as necessary.
- Streamlined payment processes by implementing efficient software solutions.
- Conducted regular audits of payment systems to identify potential security vulnerabilities or inefficiencies.
Customer Service Representative
IGT SOLUTIONS PVT LTD (MALAYSIA)
Shah Alam, Selangor
5 2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Advisor
Highpoint Service Network
05.2022 - 03.2023
- Assist guests experiencing computer part issues by guiding them through the home warranty application process.
- Increased customer loyalty by consistently delivering high level of service that exceeded expectations.
Spare Parts Administrator
Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022
- Reduced order processing time through development of efficient order handling procedures.
- Coordinated with procurement, sales, operations, and finance to ensure effective communication on spare parts management.
Education
High School Diploma -
INTI International University & Colleges
Subang Jaya, 10 02.2021 - 10.2021
Skills
- Friendly, Positive Attitude
- Customer Service
- Excellent Communication
- Flexible and Adaptable
- Computer Skills
Personal Information
- Age: 23 Years Old
- Date of Birth: 02/24/2001
- Nationality: Malaysian
- Religion : Buddhism
Timeline
Payment Executive
Doo Group, Kuala Lumpur
01.2025 - Current
Customer Advisor
Highpoint Service Network
05.2022 - 03.2023
Spare Parts Administrator
Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022
High School Diploma -
INTI International University & Colleges
02.2021 - 10.2021
Customer Service Representative
IGT SOLUTIONS PVT LTD (MALAYSIA)
5 2023 - 12.2024
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