WONG HOOI TING
EXECUTIVE CUSTOMER SERVICE
Parit Buntar
Summary
- Dedicated Customer Service Executive with more than 7 years of experience in order management, customer relationship management, production planning coordination, logistics, and supply chain operations. Experienced in handling JIT customers, coordinating with cross-functional teams, preparing export documentation, and arranging local and international shipments. Proficient in SAP ERP and Microsoft Excel, with a strong track record of meeting KPIs, improving customer satisfaction, and supporting business operations in a manufacturing environment.
Overview
18
18
years of professional experience
Work History
Executive Customer Representative
GS PAPERBOARD & PACKAGING SDN BHD
Sungai Bakap, Penang, Malaysia
03.2020 - Current
- Manage JIT (Just-in-Time) customer orders according to customer demand while maintaining optimal inventory levels.
- Coordinate with Production Planning, Warehouse, Logistics, and Sales teams to ensure on-time production and delivery.
- Monitor daily production progress and proactively resolve issues to meet customer shipment schedules.
- Coordinate truck and container bookings with transporters and freight forwarders for local and export shipments.
- Build and maintain strong customer relationships by handling daily orders, inquiries, and urgent requests.
- Resolve customer complaints and shipment issues promptly while ensuring high customer satisfaction.
- Collaborate with Sales, Marketing, and Product Development teams to ensure seamless product and service delivery.
- Achieve departmental and individual KPIs through teamwork, customer focus, and effective communication.
- Utilize SAP ERP and Microsoft Excel to process orders, monitor deliveries, prepare reports, and maintain accurate records.
Customer Service & Planner
AEL Engineering
Parit Buntar, Perak, Malaysia
06.2017 - 02.2020
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Audit Assistant
SH Yeoh & Co
02.2017 - 06.2017
- Managed multiple priorities effectively, ensuring timely completion of assigned tasks without compromising quality of work.
- Maintained a strong understanding of applicable accounting standards, keeping abreast of updates and changes as they occurred.
Dentist Assistant (Part time)
Goh Dental
05.2014 - 01.2017
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
SSC Module Accounting
First Solar
06.2016 - 09.2016
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Promoter
Goldlion, Singapore
08.2010 - 06.2012
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
Sales Assistant
G2000 Queensbay Mall Penang, Malaysia
12.2008 - 07.2010
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Bachelor in Accounting and Finance (Hons) - Accounting And Finance
Anglia Ruskin University
Penang, Malaysia01-2017
Foundation in Business - Accounting And Finance
Pusat Teknologi Dan Pusat Lanjutan College (PTPL)
Penang, Malaysia01-2014
Skills
Customer Relationship Management
Order Management
Production Planning Coordination
Logistics & Shipment Coordination
Export Documentation
SAP ERP
Microsoft Excel (Pivot Table, VLOOKUP, Reporting)
Inventory Coordination
Cross-functional Team Collaboration
Problem Solving
Time Management
AWARDS/RECOGNITIONS/ACTIVITIES
SMJK Kerian Perak Leo Club, Malaysia, President, 2007/2008
Timeline
Executive Customer Representative
GS PAPERBOARD & PACKAGING SDN BHD
03.2020 - Current
Customer Service & Planner
AEL Engineering
06.2017 - 02.2020
Audit Assistant
SH Yeoh & Co
02.2017 - 06.2017
SSC Module Accounting
First Solar
06.2016 - 09.2016
Dentist Assistant (Part time)
Goh Dental
05.2014 - 01.2017
Promoter
Goldlion, Singapore
08.2010 - 06.2012
Sales Assistant
G2000 Queensbay Mall Penang, Malaysia
12.2008 - 07.2010
Bachelor in Accounting and Finance (Hons) - Accounting And Finance
Anglia Ruskin University
Foundation in Business - Accounting And Finance
Pusat Teknologi Dan Pusat Lanjutan College (PTPL)