Summary
Overview
Work History
Education
Skills
Timeline
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WONG CHIUNG KIET

WONG CHIUNG KIET

Master Of Business Administration
Sibu, Sarawak

Summary

Dynamic Account Manager with a proven track record at Unifi Mobile Sales & Distribution, excelling in client relationship building and customer satisfaction. Enhanced dealer loyalty through proactive issue resolution and strategic upselling, driving significant growth. Skilled in operational efficiency and team collaboration, ensuring optimal performance and service excellence.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Account Manager

Unifi Mobile Sales & Distribution
04.2024 - Current
  • Increased unifi mobile dealer satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable customers while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.

Sales Operations & Execution

Consumer Sales
05.2020 - 03.2024
  • Monitored & supervised day-to-day sales operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff & relevent network team in fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

TMpoint Outlet Manager

TSSSB
08.2014 - 04.2020
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered questions about store policies and addressed customer concerns.
  • Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.

Submarine Cable Station Manager

Transmission & International Network
02.2011 - 07.2014
  • Improved submarine cable station efficiency by implementing new operational strategies and streamlining processes.
  • Streamlined communications between departments to improve overall efficiency within the cable station environment.


AAG MNOC Shift Engineer

International Network Operation
08.2008 - 02.2011
  • Managed shift schedules, coordinating employee leaves and overtime to maintain optimal staffing levels at all times.
  • Enhanced system reliability through thorough monitoring of operational parameters and making timely adjustments as needed.
  • Collaborated with cross-functional teams to identify areas for improvement and implement strategic solutions that boosted overall performance.
  • Participated in root-cause analysis investigations following incidents or near misses, contributing valuable insights towards developing corrective action plans that mitigated future risks.

Education

MBA - Business Administration

UNIMAS
Kuching, Sarawak
04.2001 -

Bachelor's Degree In Engineering - Electronics Engineering Majoring in Computer

Multimedia University
Melaka
04.2001 -

Skills

    Account management & development

    Client relationship building

    Customer service & satisfaction

Timeline

Account Manager

Unifi Mobile Sales & Distribution
04.2024 - Current

Sales Operations & Execution

Consumer Sales
05.2020 - 03.2024

TMpoint Outlet Manager

TSSSB
08.2014 - 04.2020

Submarine Cable Station Manager

Transmission & International Network
02.2011 - 07.2014

AAG MNOC Shift Engineer

International Network Operation
08.2008 - 02.2011

MBA - Business Administration

UNIMAS
04.2001 -

Bachelor's Degree In Engineering - Electronics Engineering Majoring in Computer

Multimedia University
04.2001 -

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WONG CHIUNG KIETMaster Of Business Administration