Wong Chie Yen
Barista
The Hipster, 262, Jalan Desa, Taman Desa, 58100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Summary
Developed skills in fast-paced operational environment, focusing on strategic planning and team coordination. Demonstrates effective problem-solving and resource management abilities, adaptable to new challenges. Seeking to leverage these transferrable skills for impactful contributions in new field.
Overview
11
11
years of professional experience
Work History
Operation Manager
Sulbing International Sdn Bhd
11.2024 - Current
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Optimized resource allocation for improved operational efficiency and cost savings across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Weekly stock transfer from warehouse to outlet to ensure outlet stock sufficient.
Operation Manager
PULP By PPP Coffee
07.2023 - 10.2024
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
Assistant Manager
PULP By PPP Coffee
01.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Wholesale/Operation Executive
PULP By Papa Palheta
01.2021 - 12.2022
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Stock Ordering for B2B and B2C business.
Senior Barista
PULP By Papa Palheta
03.2019 - 07.2020
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Captain/Senior Barista
Eight Ounce Coffee Sdn Bhd
08.2018 - 03.2019
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Implemented quality control measures for consistently high-quality beverages served every time.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Supervisor/Barista
Six and A Half Cafe
01.2016 - 02.2018
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
Bread Espresso Dessert
07.2014 - 08.2015
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Diploma - Hospitality And Tourism Management
Keris College
Ipoh, Perak, Malaysia 04.2001 -
Skills
Operational efficiency
Scheduling and planning
Logistics management
Operations management
Inventory management
Team leadership
Cost control
Warehouse operations
Invoice processing
Report generation
Timeline
Operation Manager
Sulbing International Sdn Bhd
11.2024 - Current
Operation Manager
PULP By PPP Coffee
07.2023 - 10.2024
Assistant Manager
PULP By PPP Coffee
01.2023 - 06.2023
Wholesale/Operation Executive
PULP By Papa Palheta
01.2021 - 12.2022
Senior Barista
PULP By Papa Palheta
03.2019 - 07.2020
Captain/Senior Barista
Eight Ounce Coffee Sdn Bhd
08.2018 - 03.2019
Supervisor/Barista
Six and A Half Cafe
01.2016 - 02.2018
Barista
Bread Espresso Dessert
07.2014 - 08.2015
Diploma - Hospitality And Tourism Management
Keris College
04.2001 -
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