Woei Jiunn Wong
Sales Marketing
George Town, Penang
Summary
Accomplished Sales Director with a proven track record at Nirvana Asia Group, enhancing sales operations and customer engagement through strategic planning and relationship building. Expert in sales strategies and customer service, achieving significant revenue growth. Skilled in cross-selling and networking, adept at driving business development with a focus on results.
Overview
10
10
years of professional experience
1
1
Language
Work History
Sales Director
Nirvana Asia Group
07.2020 - Current
- Hired, trained and built high-performing team of sales representatives.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Solved complex problems to increase sales effectiveness and streamline business direction.
General Insurance Agent
Etiqa Insurance Berhad
02.2021 - Current
- Stayed well-informed on industry trends and emerging risks to provide relevant advice to clients and identify new business opportunities.
- Maintained strict adherence to regulatory requirements in all aspects of daily operations including licensing renewals, continuing education requirements, and recordkeeping practices.
- Enhanced customer loyalty with proactive follow-ups on claims processing, addressing concerns promptly and professionally.
Salesperson
Furnishing
01.2015 - 12.2024
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Cashier
POPULAR Bookstore
11.2014 - 12.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
LLB Bachelor of Law - Legal Studies, Malaysia
University of London
04.2001 -
Skills
Customer Engagement
Cross-selling products and services
Sales process
Sales Strategies
Networking and relationship building
Business development and planning
Policy analysis
Insurance product knowledge
Customer Service
Cash Handling
Payment Processing
Timeline
General Insurance Agent
Etiqa Insurance Berhad
02.2021 - Current
Sales Director
Nirvana Asia Group
07.2020 - Current
Salesperson
Furnishing
01.2015 - 12.2024
Cashier
POPULAR Bookstore
11.2014 - 12.2014
LLB Bachelor of Law - Legal Studies, Malaysia
University of London
04.2001 -
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