

Accomplished professional specializing in pre-opening hotels and department administration, showcasing a history of achieving guest voice objectives and excelling in brand standard audits, especially in cleanliness metrics.
- Leading the team to ensure smooth operation daily
- Assisting Executive Housekeeper in all tasks
- Monitor and problem solving especially in DM Logs or any Guest Voice issue related
- Monitor monthly project task
- Monitor equipment and repairs
- Amenities stock par ensuring sufficient for daily operation
- Chemical usage ensuring following standard base on Ecolab guidance and sufficient for daily operation
- Seek improvement to increase Gues Voice metric score
- Ensuring Brand Standard Audit is practice
- Handling all 3 areas operation (Rooms, Public Area and assisting Laundry)
- In charge of Public Area project monthly
- Ensuring room's project at track
- Training attendance and training schedule (Monitoring and conducting)
- Monitoring amenities usage for daily task
- In charge of part time money payout
- Pre-opening hotel (Learning in more dept and a smoother soft opening)
- Ensure all proper standard in daily operation
- In charge of consumption amenities report monthly
- Arranging OE Item
- Ensure room cleanliness reach the highest dept of a luxury hotel standard
- Pre-opening hotel from scratch
- Leading team to launch soft opening
- Learning and kick start laundry operation
- Lead the team to a smooth operation
- Assisting director of housekeeping in daily task
- Experience first pre-opening hotel
- Ensure massive turnover rooms all in time
- Managing room cleanliness
- Controlling chemical inventory
- Experiencing service apartment service
- Manage majority long stay guest
- Managing OE items
- Ensure smooth operation daily cleaning
- Succeed refurbish the hotel
- Manage manning daily operation
- Preopening Aloft KL Sentral
- Preopening W Hotel Kuala Lumpur
- Preopening EQ Kuala Lumpur
- Manager of the Month January 2025
- Scored the highest in Brand Standard Audit cleanliness 2024
- Scored Guest Voice from 60% to 70% and above YTD 2024