Summary
Overview
Work history
Education
Skills
Websites
Languages
Accomplishments
Affiliations
Timeline
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Wisely Low

Kuala Lumpur,Malaysia

Summary

Accomplished professional specializing in pre-opening hotels and department administration, showcasing a history of achieving guest voice objectives and excelling in brand standard audits, especially in cleanliness metrics.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Assistant Executive Housekeeper

Aloft Hotels
Kuala Lumpur, Malaysia
07.2024 - 11.2025

- Leading the team to ensure smooth operation daily

- Assisting Executive Housekeeper in all tasks

- Monitor and problem solving especially in DM Logs or any Guest Voice issue related

- Monitor monthly project task

- Monitor equipment and repairs

- Amenities stock par ensuring sufficient for daily operation

- Chemical usage ensuring following standard base on Ecolab guidance and sufficient for daily operation

- Seek improvement to increase Gues Voice metric score

- Ensuring Brand Standard Audit is practice

Assistant Housekeeping Manager

EQ Kuala Lumpur
Kuala Lumpur, Malaysia
11.2021 - 07.2024

- Handling all 3 areas operation (Rooms, Public Area and assisting Laundry)

- In charge of Public Area project monthly

- Ensuring room's project at track

- Training attendance and training schedule (Monitoring and conducting)

- Monitoring amenities usage for daily task

- In charge of part time money payout

Housekeeping Supervisor

EQ Kuala Lumpur
02.2019 - 11.2021

- Pre-opening hotel (Learning in more dept and a smoother soft opening)

- Ensure all proper standard in daily operation

- In charge of consumption amenities report monthly

- Arranging OE Item

- Ensure room cleanliness reach the highest dept of a luxury hotel standard

Style Floor Manager

W Hotels
Kuala Lumpur, Malaysia
02.2018 - 02.2019

- Pre-opening hotel from scratch

- Leading team to launch soft opening

- Learning and kick start laundry operation

- Lead the team to a smooth operation

- Assisting director of housekeeping in daily task

Housekeeping Supervisor

Aloft Hotels
Kuala Lumpur, Malaysia
07.2014 - 02.2018

- Experience first pre-opening hotel

- Ensure massive turnover rooms all in time

- Managing room cleanliness

- Controlling chemical inventory

Housekeeping Supervisor

Wedgewood Residences
Kuala Lumpur, Malaysia
08.2013 - 07.2014

- Experiencing service apartment service

- Manage majority long stay guest

- Managing OE items

- Ensure smooth operation daily cleaning

Housekeeping Supervisor

Vistana Hotel Kuala Lumpur
Kuala Lumpur, Malaysia
09.2012 - 08.2013

- Succeed refurbish the hotel

- Manage manning daily operation

Education

Diploma of Education - Hospitality Administration/Management

YTL International College of Hotel Management
Kuala Lumpur
01.2010 - 07.2012

Skills

  • Pre-opening Hotels
  • Department Administration
  • Achieved Guest Voice Goal
  • Succeed Brand Standard Audit cleanliness score
  • Operational Skills
  • Opera System
  • Birch Street System
  • Microsoft Office (Excel, Words, Power point)
  • Sunfish System

Languages

English
Native
Malay
Fluent

Accomplishments

    - Preopening Aloft KL Sentral

    - Preopening W Hotel Kuala Lumpur

    - Preopening EQ Kuala Lumpur

    - Manager of the Month January 2025

    - Scored the highest in Brand Standard Audit cleanliness 2024

    - Scored Guest Voice from 60% to 70% and above YTD 2024

Affiliations

  • Outdoor Sports

Timeline

Assistant Executive Housekeeper

Aloft Hotels
07.2024 - 11.2025

Assistant Housekeeping Manager

EQ Kuala Lumpur
11.2021 - 07.2024

Housekeeping Supervisor

EQ Kuala Lumpur
02.2019 - 11.2021

Style Floor Manager

W Hotels
02.2018 - 02.2019

Housekeeping Supervisor

Aloft Hotels
07.2014 - 02.2018

Housekeeping Supervisor

Wedgewood Residences
08.2013 - 07.2014

Housekeeping Supervisor

Vistana Hotel Kuala Lumpur
09.2012 - 08.2013

Diploma of Education - Hospitality Administration/Management

YTL International College of Hotel Management
01.2010 - 07.2012
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