Wipada Phongphaew

• As a Facebook Marketing Specialist, responsible for developing and executing comprehensive marketing strategies for businesses using Facebook as the primary platform
• Main job scope is to drive engagement, increase conversions, and improve brand awareness by utilizing the various features and tools available on Facebook
• Key responsibilities include developing and implementing effective Facebook marketing strategies, monitoring and analyzing social media performance metrics, collaborating with cross-functional teams, creating and managing Facebook ads, building and maintaining relationships with influencers and customers, and staying up-to-date on industry trends and best practices.
• Led the development and execution of highly effective Facebook marketing strategies over 4 years, driving significant engagement, increasing conversions, and elevating brand awareness.
• Managed Facebook ad campaigns with budgets up to $100K, consistently achieving above-average conversion rates and ROI.
• Established and nurtured key relationships with influencers and customers, resulting in substantial increases in brand visibility and engagement metrics.
• Maintained a track record of high customer satisfaction by swiftly resolving challenges and delivering tailored solutions.
• Played a pivotal role in team development by training new staff and implementing successful sales techniques, contributing to a 20% increase in team efficiency.
• Conducted comprehensive competitor analyses every quarter, informing strategic adjustments that consistently optimized performance metrics.

As a Customer Service and Support Specialist at Foodpanda, I provided exceptional service to Thai-speaking customers via inbound calls and emails. Key achievements include:

• Mastering tele-marketing and support skills, ensuring prompt and effective resolution of customer inquiries and issues.
• Demonstrating patience and problem-solving abilities, crucial in handling urgent customer needs.
• Achieving customer satisfaction through meticulous attention to detail and proactive issue resolution.
• Mentored junior associates, providing guidance on case strategy and professional development opportunities.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Leveraged technological tools for efficient case management, organization, and enhanced client communication.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Conducted settlement negotiations and trial for property case with $50000 in counterclaims

• Promoted a family's restaurant with new strategies, promotions, cost counting, head count, etc
• Handled multiple tasks including inventing new dishes, serving customers, cashiering, tele-sales, communication skills through phone calls, telemarketing, and processing payroll salary for employees.
• Conducted market research to identify emerging trends in the industry, positioning the restaurant as an innovative leader in its niche.
• Developed and executed successful marketing campaigns to attract new clientele and retain loyal patrons.
• Managed and motivated employees to be productive and engaged in work.

As an Executive Officer, I managed customer communications and led debt restructuring efforts, fostering positive customer relationships and financial recovery. Key responsibilities included:

• Communicating effectively with customers to resolve outstanding debts and propose restructuring solutions.
• Demonstrating proficiency in telemarketing, cold calling, and complaint handling to achieve win-win resolutions.
• Developed effective sales strategies that led to increased revenue generation and market share growth.
• Transcribed phone messages and relayed to appropriate personnel.

As a Beauty Advisor, I provided personalized beauty advice and achieved consistent sales targets through effective customer engagement and event management. Key achievements include:

• Motivating and leading sales teams through daily reviews and strategic planning sessions.
• Mastering reward management and 7 Habits of Highly Effective People, contributing to team success and top-earning statu
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Handled customer inquiries and suggestions courteously and professionally.