WINNIE ONG
Chippendale,2008
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Over 2 years of customer service experiences with multilingual skills.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Consultant
Marcs
11.2023 - 02.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Retail Sales Assistant
Studio K
07.2022 - 08.2023
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Opened and closed store independently.
Cashier
KT Mart
01.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Fine Arts - Animation
RMIT
Melbourne,VIC09.2023
Skills
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Excellent Customer Service
- Problem solving
- Multilingual
- Friendly and Helpful
- Team Cooperation
- Product and service knowledge
Languages
English, Chinese (Mandarin), Chinese (Cantonese)
Native language
Korean
Beginner
A1
Malay
Beginner
A1
Timeline
Seasonal Sales Consultant
Marcs
11.2023 - 02.2024
Retail Sales Assistant
Studio K
07.2022 - 08.2023
Cashier
KT Mart
01.2021 - 02.2022
Bachelor of Fine Arts - Animation
RMIT
Similar Profiles
Kaylie GarciaKaylie Garcia
Cashier at MarcsCashier at Marcs
Michelle ReadMichelle Read
Regional Manager at Marcs, David Lawrence, sass & bideRegional Manager at Marcs, David Lawrence, sass & bide
Joshua WelcheckJoshua Welcheck
PM Stock Supervisor at Marcs GroceryPM Stock Supervisor at Marcs Grocery