Winnie Lee
Account Manager
Penang
Summary
I've had the opportunity to work across both supply chain and customer engagement, which gave me a unique perspective on balancing operational efficiency with client satisfaction. My ambition is to take on my sales leadership roles where I can drive strategic partnerships and contribute to building resilient supply chains in fast-evolving markets. With hands-on experience in both supply chain operations and customer engagement, I've developed a unique skill set that allows me to bridge operational detail with strategic thinking.
Achieved my1st Goal of $1mil GP dollar in years 2022 of excellent performance.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
32
32
years of professional experience
3
3
Languages
Work History
Accounts Manager
Astute Electronics Incorporated
06.2021 - Current
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
Senior Inside Sales Officer
Arrow Components (M) Sdn Bhd
10.2009 - 04.2021
- Handling Global Alliance Customer RFQ in Arrow Asia, serving customer Sanmina-SCI, SCI-Motorola, Motorola Solution Inc, Foxconn (Cloud Network Technology Singapore PTE LTD), Adtran Inc., Kontron, Keysight (LTB & NPI), Agilent, Pan International. Focus NBO - New Business opportunity for New Project and New customer. Monitor Design Win part from Global transfer Account if any to cater better Margin and extend the supplier quote locally. Always Focus New Business Opportunity and leverage our FAE & Arrow US GAM for new part registration and New business opportunity. Practice focus on Margin enhancement/follow up
- Loss report in weekly basic and find the root cause why we loss the business & win back the business. Ensure Top 20 parts with high dollar value for capture Business to win order. Beside, Last time Buy order also play the important role for Last time buy order support. Support customer for Ex-stock buy.
- Make sure PCN is timely release to customer. Always hear from customer needs and support.
- We also support customer for value added services like programming, Tape & Reel & etc.
- Previously involved in Unity Project for two years which served to help the transition & conversion & Testing instant from current system used to Oracle. Appointed as Full Time Trainer to train others colleague for the deployment of system migration.Customer Master set up , Quote to order, shipment & system functionality, Asset, Buffer stock. Beside, we also support Go Live in Shanghai China Office.
- Prior to this, was serving Plexus, Celestica, Sanmina, Motorola & some small core customer BI Tech, Hotayi, Escatec & Nationgate few years ago.
Sales Coordinator
Taiyo Yuden (M) Sdn Bhd
11.1999 - 11.2009
- Attend customer email , placing order, rescheduling, expediting and some others inquiry.
- Co-ordination between customer and supply center on urgent cases to ensure prompt delivery.
- Ensure accuracy and completeness of quotation and purchase order before placing order to supply center. Handling Sanmina Asia account in Penang , Thailand , Shenzhen & Kunshan. Reply Quotation & Update New buy in daily basic. Handling Sharp Roxy, Jabil, Yamaha , Inventec , Avago Tech, Maxmega Account for all PO management , Delivery & expediting. Co-ordinate with Singapore marketing for allocation parts and make sure timely shipment. Prepare consumption billing report in weekly basic and make sure customer in healthy pull & billing. Manage Forecast in weekly basic. Prepare document for customer quotation & consignment agreement. Dealing with logistic for urgent shipment & Drop shipment.
Customer Service Coordinator
Philips Malaysia Sdn Bhd
02.1998 - 07.1998
- Handling customer on placing order, rescheduling, expediting and inquiry. Co-ordination between customer and supply center on urgent cases to ensure prompt delivery.
- Monitor and follow up on customer account receivable.
- Ensure accuracy and completeness of quotation and purchase order before placing order with supply center.
- Filling of quotation, purchase order, invoice and correspondence to ensure easy retrieval.
- Follow up on all post order status right up to delivery and collection.
Account Clerk
TAXERVIS MANAGEMENT SDN BHD
07.1997 - 07.1998
- Handling customer Annual Accounting for 1 year & 2 year basic. Prepare Annual Financial Report. Auditing customer account & Tax relief. Enter all the customer account transaction include bank, cash flow, debtor & creditors for account record & financial report purpose. Handling construction customer Account. Year End prepare & declare Tax for Customer self purpose & company.
Account Clerk
TEIK GRANITE CORPORATION SDN BHD
08.1995 - 07.1997
- Handling customer account & General Bookkeeping for Debtor & Creditor. Issue customer PO & prepare Invoicing , collect payment & issue payment for others supplier.
Accounts Clerk
JobStreet
01.1994 - 07.1995
- Handle Customer Annual Account & Financial Report by using UBS & Easy Accounting.
- Declare Tax for Personal & Company purpose. Prepare document for New company registration.
- Audit support for some company in yearly basic.
- Industry Accounting / Audit / Tax Services
- Specialization Finance - General/Cost Accounting
- Role Basic Accounting/Bookkeeping/Accounts Executive
- Position Level Fresh / Entry Level
- Monthly Salary MYR 550
Account Clerk
SEXTANT CONSULTANS
01.1994 - 07.1995
- Handle Customer Annual Account & Financial Report by using UBS & Easy Accounting.
- Declare Tax for Personal & Company purpose. Prepare document for New company registration.
- Audit support for some company in yearly basic.
Education
Diploma - Business Studies/Administration/Management (Advanced LCCI)
Perkim Goon Institute
01.1993
Primary/Secondary School/'O' Level - undefined
Convent Datuk Keramat
01.1993
Skills
Microsoft Excel 2003
Timeline
Accounts Manager
Astute Electronics Incorporated
06.2021 - Current
Senior Inside Sales Officer
Arrow Components (M) Sdn Bhd
10.2009 - 04.2021
Sales Coordinator
Taiyo Yuden (M) Sdn Bhd
11.1999 - 11.2009
Customer Service Coordinator
Philips Malaysia Sdn Bhd
02.1998 - 07.1998
Account Clerk
TAXERVIS MANAGEMENT SDN BHD
07.1997 - 07.1998
Account Clerk
TEIK GRANITE CORPORATION SDN BHD
08.1995 - 07.1997
Accounts Clerk
JobStreet
01.1994 - 07.1995
Account Clerk
SEXTANT CONSULTANS
01.1994 - 07.1995
Primary/Secondary School/'O' Level - undefined
Convent Datuk Keramat
Diploma - Business Studies/Administration/Management (Advanced LCCI)
Perkim Goon Institute
Languages
Bahasa Malaysia
English
Mandarin
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