WING YAN CHAN
SERI KEMBANGAN
Summary
- Experienced in customer service & B2C sales with strong communication skills.
- Skilled in transaction management (cash handling, POS, online orders).
- Proficient in inventory control, merchandising & product display.
- Strong teamwork, problem-solving & time management abilities.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work history
Retail sales assistant (PART TIME)
MONOLOQ
Kuala Lumpur
2024.11 - Current
- Kept track of stock with regular checks to ensure popular items were always available.
- Shared product knowledge with teammates, helping the whole team serve customers better.
- Answered customer questions in a friendly and professional way, leaving a positive impression of the brand.
- Arranged displays and shelves to make products more attractive and easy to find.
- Listened carefully to customers’ needs and gave thoughtful style advice and product suggestions.
- Followed store procedures to keep daily operations smooth and efficient.
- Explained store policies clearly and guided customers in choosing the best options.
Sales assistant (PART TIME)
GWM- YUAN HUI AUTO SDN BHD
Kuala Lumpur
2024.04 - 2024.05
- Responded to customer needs with patience and efficiency, earning positive feedback and trust.
- Built friendly and long-term relationships with regular customers, encouraging repeat visits.
- Quickly adapted to new products and confidently guided customers to the right choices.
- Provided attentive after-sales support, ensuring customers felt valued and willing to return.
Education
DIPLOMA - INTERNATIONAL TRADING AND LOGISTIC
NEW ERA INSTITUTE OF VOCATIONAL & CONTINUING EDUCATION
Kajang, Selangor 2023.07 - 2025.10
SPM -
SMK SERI KEMBANGAN
Seri Kembangan, Selangor 2016.01 - 2022.06
Skills
- Customer Service
- Time Mangement
- Event Support & Teamwork
- Communication Skills
- Problem Solving
- Receipt and invoice generation
- B2C sales and service
- Barcode scanning
- Online order processing
- Sales & Product Knowledge
- Inventory Management
- Merchandising & Product Display
Languages
Chinese (Mandarin)
Proficient (C2)
Chinese (Cantonese)
Advanced
English
Upper intermediate
Malay
Intermediate
Korean
Intermediate
Affiliations
HOBBIES: Learning about business & logistics, Fashion & Styling, Traveling, Event Volunteering and Photography
References
References available upon request.
Timeline
Retail sales assistant (PART TIME)
MONOLOQ
2024.11 - Current
Sales assistant (PART TIME)
GWM- YUAN HUI AUTO SDN BHD
2024.04 - 2024.05
DIPLOMA - INTERNATIONAL TRADING AND LOGISTIC
NEW ERA INSTITUTE OF VOCATIONAL & CONTINUING EDUCATION
2023.07 - 2025.10
SPM -
SMK SERI KEMBANGAN
2016.01 - 2022.06