Wilson Liew Chung Min
Customer Service
Selangor, Malaysia
Summary
Experienced and skillful Customer Service Agent providing high quality service to callers, working address and meet all needs.
Adept at following communication scripts to properly handle various needs in a poised and professional manner.
Works to keep and increase customer satisfaction with every.
Overview
2
2
years of professional experience
Work History
Player Support
TDCX Malaysia
10.2022 - Current
- Help player from across the world to solve the issue of their game account.
- Interact with the player by replying emails only.
- Troubleshoot problems and diagnosed system faults.
Customer Service Excutive
Startek
03.2022 - 09.2022
- Dealts with complex complaints and angry customers professionally.
- Managed all complex complaints, issue and problems to maintain customer satisfaction.
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
Education
High School Diploma -
Executive College
Kuching, Sarawak 04.2001 -
Skills
Patience and Persistence
undefinedTimeline
Player Support
TDCX Malaysia
10.2022 - Current
Customer Service Excutive
Startek
03.2022 - 09.2022
High School Diploma -
Executive College
04.2001 -
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