WILLIAM CHONG
Customer Service Consultant
Kuala Lumpur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2021
2021
years of professional experience
4
4
Languages
Work History
Technician
Skywave
2022 - 2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Admin Assistant
KY Online Gaming Industry
01.2018 - 01.2021
- Arranging company shuttle service based on each department working schedule.
- Communicate with transportation team make sure everybody follow the routine.
- Work closely with local team leader and remind them to supervise their members on overall task (General cleaning, special request from upper management etc.)
Customer Care Consultant
Maxis Retail Branch
01.2010 - 01.2014
- Assisted customers with billing inquiries, mobile plan upgrades, SIM replacement, and basic troubleshooting
- Handled high daily customer volume in fast-paced environment
- Resolved complaints calmly while maintaining customer satisfaction
- Supported team KPI in service efficiency and customer satisfaction
- Coordinated with backend and technical teams for case follow-ups
Education
Sijil Pelajaran Malaysia - SPM
SMK Confusion
01-2009
Skills
Customer Complaint Handling
Office Administration Support
Email & Case Documentation
Multilingual Communication
Team Collaboration
Problem-solving
Customer service
Works Well Under Pressure
Active listening
Time management
Customer relations
Timeline
Admin Assistant
KY Online Gaming Industry
01.2018 - 01.2021
Customer Care Consultant
Maxis Retail Branch
01.2010 - 01.2014
Technician
Skywave
2022 - 2023
Sijil Pelajaran Malaysia - SPM
SMK Confusion
Hobbies
Love sport activities such as basketball and badminton.
Travelling is one of my top favorite of all time.