Widya Restu Yeni
Summary
Accomplished Customer Service professional with a proven track record at Concentrix and extensive experience across diverse industries, including FedEx Express International and PT. Trancosmos Indonesia. Expert in leveraging interpersonal communication and problem-solving skills to enhance customer satisfaction and support. Demonstrated ability to manage time effectively, multitask, and drive service improvements, achieving a 20% increase in customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Customer Service
Concentrix
01.2024 - Current
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Developed customer service scorecards to measure customer service performance.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
Customer Service
FedEx Express International
11.2021 - 05.2023
As a Customer Service Representative my daily job is to solve problems faced by customers, build good relationship with customers, Follow-up on customer needs and also discuss with my team about customer needs.
Customer Service
PT. MitraComm Ekasarana
06.2020 - 07.2021
Customer Service
PT.Trancosmos Indonesia
08.2018 - 06.2020
Education
S.E - Business Management
Bung Hatta University
Indonesia02-2017
High School - High School
SMA Baiturrahmah
Indonesia06-2012
Skills
- General Management
- Problem solving skills
- Interpersonal Communication skills
- Time Management Skills
- Multitasking skills
- Customer service and support
Languages
Indonesian
Native language
English
Advanced
C1
Timeline
Customer Service
Concentrix
01.2024 - Current
Customer Service
FedEx Express International
11.2021 - 05.2023
Customer Service
PT. MitraComm Ekasarana
06.2020 - 07.2021
Customer Service
PT.Trancosmos Indonesia
08.2018 - 06.2020
S.E - Business Management
Bung Hatta University
High School - High School
SMA Baiturrahmah
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix