Volunteer and community involvement
WHITNEY MAKENA
Customer Advisor
Kuala Lumpur,14
Summary
I am keenly interested to work in a progressive organization that offers an environment that is both demanding and rewarding so that I may fully realize my potential and have the opportunity for career development as well as my personal growth.
Overview
13
13
years of professional experience
Work History
Customer Advisor
Concentrix
Kuala Lumpur, Kuala Lumpur
01.2022 - Current
- Reviewing Online videos/content/complaints
- Audit of content received and sharing for Social Media Upload.
- Consistently met quarterly KPI targets, including response time, resolution time, and client satisfaction metrics.
- Provided front-line support for clients daily, addressing inquiries and resolving issues with a focus on accuracy and customer satisfaction.
Social Media Manager
MASTERTECH LIGHTING COMPANY
01.2020 - 06.2020
- Updating and reviewing contents on social media platform (Facebook and Instagram)
- Manage Social Media Facebook, Twitter, live chat and
WhatsApp) - Providing customer support for the social media users
Personal assistant
OGOLLA ADVOCATES
01.2019 - 12.2019
- Managing calls, emails, social media and in person meetings for the senior advocate.
- Auditing, compiling and preparing reports and presentations.
- Auditing current affairs content .
STATISTICS enumerator
KENYA NATIONAL BUREAU OF
01.2019 - 08.2019
- Identifying boundaries for the Enumeration Areas Obtaining complete and accurate answers during the enumeration exercise.
- Administering all questions and recording responses on all persons.
Club leader
PRESIDENT'S AWARD CLUB
01.2012 - 01.2014
- In charge of Public Relations- advertisements, Communication both calls and social media platform, event organizing and mentorship.
- Vice Chairlady- Overseeing Club activities, Recruitment of newer members of the club, communication with school authority, creating budgets for the club.
- Auditing content received and sharing for Social Media Upload.
EMBASSY OF MEXICO
01.2013 - 01.2013
- 3 mouths internship experienceWriting reports.
Education
Bachelor of Arts - International Relations, Diplomacy and foreign policy, Integrated
UNITED STATES INTERNATIONAL UNIVERSITY
Kenya 01.2012 - 2015.04
Kenya Certificate of Secondary education -
BUTERE GIRLS' HIGH SCHOOL
Kenya 01.2007 - 2010.04
Kenya Certificate of Primary Education -
MOSES MUDAVADI MULULU PRIMARY SCHOOL
Kenya 01.2003 - 2006.04
Skills
Analytical and Problem solving
Time management
Interpersonal skills
Management skills
Analytical and Problem solving
Active learning
Problem-solving abilities
Interpersonal communication
Customer data confidentiality
Teamwork and collaboration
Calm and professional under pressure
Multitasking Abilities
Interests
Learning new languages
Fitness & wellbeing
Writing and Reading
Travelling
Problem solving puzzles
Public Speaking
Technology and Digital trends
Timeline
Customer Advisor
Concentrix
01.2022 - Current
Social Media Manager
MASTERTECH LIGHTING COMPANY
01.2020 - 06.2020
Personal assistant
OGOLLA ADVOCATES
01.2019 - 12.2019
STATISTICS enumerator
KENYA NATIONAL BUREAU OF
01.2019 - 08.2019
EMBASSY OF MEXICO
01.2013 - 01.2013
Club leader
PRESIDENT'S AWARD CLUB
01.2012 - 01.2014
Bachelor of Arts - International Relations, Diplomacy and foreign policy, Integrated
UNITED STATES INTERNATIONAL UNIVERSITY
01.2012 - 2015.04
Kenya Certificate of Secondary education -
BUTERE GIRLS' HIGH SCHOOL
01.2007 - 2010.04
Kenya Certificate of Primary Education -
MOSES MUDAVADI MULULU PRIMARY SCHOOL
01.2003 - 2006.04
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix