TEAM LEAD, HR SERVICES
Averis Sdn. Bhd.
1 2023 - Current
- Managed 2 Business Groups with more than 15,000 headcount in Indonesia.
- Boosted team efficiency and customer satisfaction by eliminating inefficient processes through projects like Kaizen (Participated in HR Transformation Kaizen and is currently leading Kaizen related to end-to-end payroll processing).
- Guided team in transition of existing practices to meet new tax regulations requirement in Indonesia - Changes in maintenance practices, system behavior and payroll checking processes. Also conducted multiple discussion and meetings to align new tax regulation rules with SAP, HRIS personnel.
- Implemented process improvements that led to reduced turnaround times for daily tasks without compromising quality.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and job requirements, resulting in increased efficiency.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Successfully created and implemented multiple checking templates with advanced excel functions to ease operation data management.
- Built strong relationships with customers through positive attitude and attentive response. Lead and act as key person a Business Trip to Kerinci, Indonesia (Twice) with main focus to discuss about challenges and improvement opportunities for both parties.
- Guided team members in leading their projects (sometimes cross functional) which helped in tracking progress towards set targets effectively and efficiently.
