Wen Pin Yong

Benefit Team

Claims Adjudicator

• Managed high volume of claims, ensured accurate and timely claim processing to meet claims processing deadlines.
• Assisted client's employees inquiries, ensuring prompt resolutions and increased satisfaction levels.
• Conduct training sessions for team member on claims processing procedures, contributing to a well-prepared workforce.
• Maintained compliance with regulatory requirement by conducting regular audits of claims
• Identified and reported potential fraud or abuse related to claims to protect system's integrity.

Benefits Administrator

• Ensured timely processing of life event changes, diligently updating employee records as needed.
• Completed payroll accurately and timely to meet client expectations.
• Collaborated with client in benefits accounts set up for new hires onboarding
• Collaborated with BA team on conducted user acceptance testing (UAT) on system for new client onboarding
• Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.

Digital Affinity Department

• Prepared daily, weekly, monthly sales reports required by internal, external department & regulatory report required by Bank Negara Malaysia (BNM).
• Maintained data accuracy by rigorously verifying and cross-checking information
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Maintained up-to-date knowledge of product and service changes in digital marketing platform.
• Worked with business unit managers & relevant teams for User Acceptance Test (UAT) prior to new system launching
• Liaised with Legal & Compliance team on work process to ensure business operation always comply with company guidelines & legal requirements.

Hong Kong Underwriting Department

• Provide back-end data entry & data processing support to Hong Kong (HK) Underwriting Team.
• Maintained high productivity to ensure the assigned task completed within specific turnaround time.
• Worked closely with underwriter, HK agents & stakeholders for operation issue.
• Ensured data accuracy by cross supported Quality Assurance (QA) teams on policy documentation quality check review processes.
• Collaborated with HK Policy Servicing (POS) Team to handle policy servicing relevant request of in forced policies.

Hong Kong Contact Centre (HKCC)

• Responded to Hong Kong agent live chats and emails for all policies related activities inquiries.
• Improved customer satisfaction by efficiently addressing, following up, resolving issues in a timely manner.
• Learned and maintained in-depth understanding of product and service information.

Finance and Managing Information System Department

• User data collection, backup & entry of user's information & create users list in inter-company network database.
• Prepared project presentations and reports to assist senior staff.
• Attended to inbound call & e-mail received in GST Command Centre when newly introduced of Goods & Services Tax (GST).
• Liaised with IT Department for system issue reported by stakeholders