Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendee Wu

Sales Merchandiser
Selangor

Summary

Dynamic sales professional with a proven track record at Otafuku Sauces Malaysia, excelling in visual merchandising and relationship building. Enhanced revenue through strategic product placement and optimized displays. Known for effective communication and problem-solving skills, fostering strong client connections and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Merchandiser

Otafuku Sauces Malaysia
10.2024 - Current
  • Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
  • Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
  • Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
  • Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Assist roadshow,event, fair and sampling booth.
  • Supervise promoter, product training briefing.
  • Travel to assigned location to service display and maintain products standard.

Customer Service Manager

Annkang WaterLab Manager
03.2023 - 07.2024
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Followed through with client requests to resolve problems.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Personal Assistant to the Managing Director

Flashtech Advanced Materials Sdn Bhd
04.2018 - 12.2022
  • Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
  • Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
  • Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
  • Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
  • Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
  • Maintained appropriate filing of personal and professional documentation.
  • Petty Cash reimbursement, and verifying/enter payment transfer from transit to respective accounts.

Education

High School Diploma -

Stamford College
Kuala Lumpur, Malaysia
04.2001 -

Skills

Visual merchandising

Timeline

Sales Merchandiser

Otafuku Sauces Malaysia
10.2024 - Current

Customer Service Manager

Annkang WaterLab Manager
03.2023 - 07.2024

Personal Assistant to the Managing Director

Flashtech Advanced Materials Sdn Bhd
04.2018 - 12.2022

High School Diploma -

Stamford College
04.2001 -

Similar Profiles

CREATE PROFILE
Wendee WuSales Merchandiser