Wendee Wu
Sales Merchandiser
Selangor
Summary
Dynamic sales professional with a proven track record at Otafuku Sauces Malaysia, excelling in visual merchandising and relationship building. Enhanced revenue through strategic product placement and optimized displays. Known for effective communication and problem-solving skills, fostering strong client connections and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Merchandiser
Otafuku Sauces Malaysia
10.2024 - Current
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Monitored competitor activities and trends, adjusting strategies accordingly to maintain a competitive edge in the market.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Maintained detailed records of customer interactions and preferences, enabling the company to refine its marketing strategies and better cater to client needs over time.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Assist roadshow,event, fair and sampling booth.
- Supervise promoter, product training briefing.
- Travel to assigned location to service display and maintain products standard.
Customer Service Manager
Annkang WaterLab Manager
03.2023 - 07.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Personal Assistant to the Managing Director
Flashtech Advanced Materials Sdn Bhd
04.2018 - 12.2022
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
- Maintained appropriate filing of personal and professional documentation.
- Petty Cash reimbursement, and verifying/enter payment transfer from transit to respective accounts.
Education
High School Diploma -
Stamford College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Visual merchandising
Friendly and outgoing
Effective communication
Relationship building
Problem-solving
Multitasking
Product knowledge
Timeline
Sales Merchandiser
Otafuku Sauces Malaysia
10.2024 - Current
Customer Service Manager
Annkang WaterLab Manager
03.2023 - 07.2024
Personal Assistant to the Managing Director
Flashtech Advanced Materials Sdn Bhd
04.2018 - 12.2022
High School Diploma -
Stamford College
04.2001 -