Wei Yin Lai

Type A Poison License Holder

• Retail Managing:

- Managing day to day operational activities in the pharmacy such as monitoring and supervising pharmacists, staffs, stock movements, and sales

- Arrange Pharmacist, Rehab, and outlet staff timetable, ensure smooth operation daily.

- Internal Staff Problem Solving

- Settling customer complains

- Outlet total sales achievement and Outlet incentives sales increment

- Visiting outlets (remote working)

• Purchaser

- Review and redeal yearly contract (if needed), dealing with supplier or distributors on current deals or promotion

- Know whats the current trend, fast moving, slow moving items and company cash flow.

- Sourcing new deal & analyse new product

- Monthly purchaser budget review and approval

- Outlet & purchaser bi report progress monitoring (liaise with Dyanamod)

- Implement ideas and solution finding on how to improve department

• Marketing and business

- Generated new business with marketing initiatives and strategic plans.

- Reached out to potential customers via telephone, email, and in-person inquiries.

- Negotiated and closed long-term agreements with new clients in assigned territory.

- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers. (Collaboration with Gamuda)

- Promoted public health initiatives by organizing community outreach events focused on health screenings, education, and prevention strategies. (Collaborate with Residency)

• Training & Leadership

- Mentored junior pharmacists to develop their clinical skills and enhance professional growth within the organization.

- Reduced medication errors, implementing rigorous quality control measures and continuous staff education on best practices.

• HR

- Assist HR on staff recruiting

- Directed hiring and onboarding programs for new employees

- Implement KPI for whole company staff

- Implement Incentives system for company

• Operation

- Ensure available SOPs are followed

- Trigger the need to create new SOPs

- Appraise shop performances monthly & shrinkage control

Job Descriptions:
- Type A Poison License holder.

• Poison:
  - Screening, filling and dispensing medications. Accountable for zero dispensing error.
  - Providing professional medical and pharmaceutical care advises.
  - Providing basic health screenings such as blood pressure, glucose, cholesterol and uric acid monitoring.
  - Compounding extemporaneous preparations.
  - Providing advice on health and beauty products.

- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.

• Managing:
  - Managing day to day operational activities in the pharmacy such as monitoring and supervising staffs, stock movements, and sales.
  - Managing and monitoring inventory control, expiry dates to minimize product write off and returns.
  - Pharmacist and staff timetable

• Leadership:
  - Organizing promotional events on regular basis such as Pharmacy Open Day, Health Awareness Day.
  - Conducting continuous in-store staff training. E/g product knowledge, good customer service.
  - Merchandising and promotional activities.
  - Identifying opportunities to add values to store e/g staff performance, stocks, sales and overall outlet outlook.

• Purchaser:
  - To order daily basis OTC, poison, to control ordering.
  - Know whats the current trend, whats fast moving and slow moving items, cash flow.
  - Deal with supplier, distributor on current deals, promotions.

- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.

• Account
  - To do payment voucher and salary slip
  - paperwork on Credit note, Return note, DO etc