Wei Xiong Chew
Senior Application Engineer
Klang, Selangor
Summary
Accomplished Senior Implementation Engineer with a proven track record at E2open Development Corporation, enhancing system efficiency and customer satisfaction through innovative software solutions and agile methodologies. Skilled in Java, SQL, and problem-solving, I excel in team mentoring and software implementation, significantly improving project outcomes and collaboration. Professional engineer with experience in software implementation, systems integration, and project management. Strong focus on team collaboration, delivering results, and adapting to changing needs. Expertise in troubleshooting, process optimization, and client relationship management. Dependable and results-driven with keen ability to align technical solutions with business objectives.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Implementation Engineer
E2open Development Corporation
10.2021 - Current
- Improved system efficiency by developing and implementing software solutions tailored to client needs.
- Optimized software performance with thorough testing strategies, identifying and resolving critical issues before deployment.
- Increased customer satisfaction ratings through proactive troubleshooting and resolution of technical issues during implementation phases.
- Established a reputation for excellence in customer service by consistently providing top-tier support during all stages of the implementation process.
- Collaborated closely with cross-functional teams to design, develop, and deliver innovative technical solutions for complex business problems.
- Enhanced team collaboration by introducing agile methodologies and tools, fostering a more cohesive work environment.
- Led the development of detailed documentation for all implemented projects, allowing for seamless handover between teams and ongoing maintenance efforts.
Software Engineer
Datamation (M) Sdn Bhd
10.2014 - 09.2021
- Troubleshoot, analyze and implement solutions for customer.
- Prepare documentation for colleagues and business users of supported applications, which provide better understanding of application and functionality.
- Ensured complex defects and problems were resolved through hypercare, production releases and upgrades.
- Perform application installation, configuration, upgrade, enhancement and testing.
- Conduct training such as User Acceptance Testing, Operation User Training, and Administration Training.
- Build Proof of Concept application for prospect.
Senior Software Engineer
Datamation (M) Sdn Bhd
10.2019 - 09.2020
- Troubleshoot, analyze and implement solutions for customer.
- Prepare documentation for colleagues and business users of supported applications, which provide better understanding of application and functionality.
- Ensured complex defects and problems were resolved through hypercare, production releases and upgrades.
- Perform application installation, configuration, upgrade, enhancement and testing.
- Conduct training such as User Acceptance Testing, Operation User Training, and Administration Training.
- R&D on the product’s abilities based on documentation provided.
- Build Proof of Concept application for prospect.
- Implement solution and assign task to team members
- Guide team members and assist in problem solving for team members.
- Involve requirement gather session with Solution Architect in customer meeting.
- Involve in technical solution design for customer.
Education
Bachelor of Science - Computer Science
Tunku Abdul Rahman University of Management And Te
Kuala Lumpur, Malaysia 04.2001 -
Skills
Remote support
System monitoring
Customer support
Business analysis
Team mentoring
Software development
API integration
Scripting languages
User training
Requirements gathering
Performance tuning
Software configuration
Software implementation
Problem-solving
JIRA
Agile methodologies
Java
SQL (MSSQL & Oracle)
Timeline
Senior Implementation Engineer
E2open Development Corporation
10.2021 - Current
Senior Software Engineer
Datamation (M) Sdn Bhd
10.2019 - 09.2020
Software Engineer
Datamation (M) Sdn Bhd
10.2014 - 09.2021
Bachelor of Science - Computer Science
Tunku Abdul Rahman University of Management And Te
04.2001 -
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