Summary
Overview
Work History
Education
Skills
Interests
Reference
Timeline
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WEI SHIAH SHIAH (JAYDEN)

WEI SHIAH SHIAH (JAYDEN)

IT Business Analyst
Kuala Lumpur

Summary

University graduate from Asia Pacific University of Technology and Innovation with a BSc (Hons) in Information Technology (FinTech). Looking to kickstart a career by applying and growing my technical and soft skills in a practical work environment. Known for being dedicated, reliable, and always up for a challenge in fast-paced, dynamic teams. Strong communicator with a passion for learning and delivering impactful results.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Business Architecture Associate

Accenture
09.2024 - 01.2025
  • Developed a solid foundation in cloud computing and digital transformation strategies.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Handled client communications via enterprise ticketing systems, ensuring timely resolution and accurate tracking.
  • Actively identified process improvement opportunities, contributing beyond assigned tasks to enhance team efficiency.
  • Consistently recognized for a strong work ethic, reliability, and positive collaboration with cross-functional teams.

Technical Support Trainee

Brunsfield International Group
04.2023 - 08.2024
  • Provided front-line and second-level support, reducing incident resolution time and improving service delivery across in-house departments.
  • Supported the automation of internal IT systems, increasing operational efficiency and reducing manual workloads.
  • Assisted in the deployment and configuration of IT infrastructure across HQ, branches, and project sites, contributing to seamless business operations.
  • Managed asset tracking and supported the end-to-end IT hardware and software lifecycle, improving inventory accuracy.
  • Streamline processes which cut 40% workload of senior system engineer

Sales Promoter

Trinity Group Sdn Bhd
10.2021 - 11.2021
  • Promoted Trinity Wellnessa’s real estate projects to walk-in and outreach prospects, achieving strong lead conversion rates.
  • Engaged and educated potential customers, effectively translating complex project features into clear customer benefits.
  • Successfully guided 3 prospect groups to the sales gallery, resulting in advanced sales consultations.
  • Recommended specific product options to meet customer needs.

Trainee Accounts

On Time Worldwide Logistics Sdn Bhd
12.2019 - 03.2020
  • Prepared and issued customer invoices with high accuracy and adherence to internal financial standards.
  • Recorded and updated payment transactions, improving financial data integrity and supporting seamless reporting.
  • Gained practical exposure to corporate finance operations and logistics billing processes..

Education

Bachelor of Science - Information Technology (FinTech)

Asia Pacific University of Technology And Innovation
Kuala Lumpur, Malaysia
04.2020 - 01.2025

Secondary School - Science Stream

SMJK Chung Hwa
01.2014 - 01.2019

Skills

  • Technical Support

  • Cloud Services

  • Python

  • MySQL

  • Program support

  • Customer interaction

  • Communication

  • Self-Motivation

  • Honesty and Integrity

  • Team collaboration

Interests

Watching Movies, Playing Computer Games, Food Hunting

Reference

Faiz Rezlan
HR Partner Specialist | Accenture
📧 faiz.rezlan@accenture.com | 📞 +603 2700 9467

Timeline

Business Architecture Associate

Accenture
09.2024 - 01.2025

Technical Support Trainee

Brunsfield International Group
04.2023 - 08.2024

Sales Promoter

Trinity Group Sdn Bhd
10.2021 - 11.2021

Bachelor of Science - Information Technology (FinTech)

Asia Pacific University of Technology And Innovation
04.2020 - 01.2025

Trainee Accounts

On Time Worldwide Logistics Sdn Bhd
12.2019 - 03.2020

Secondary School - Science Stream

SMJK Chung Hwa
01.2014 - 01.2019

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WEI SHIAH SHIAH (JAYDEN)IT Business Analyst