Summary
Overview
Work History
Education
Skills
Interests
Reference
Work Availability
Work Preference
Websites
Languages
Timeline
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WEI SHIAH SHIAH (JAYDEN)

WEI SHIAH SHIAH (JAYDEN)

IT Business Analyst
Kuala Lumpur,14

Summary

Motivated and tech-savvy graduate with hands-on experience in technical support, digital transformation, and cloud computing through roles at Accenture and Brunsfield International. Experienced in automating internal systems, and supporting IT infrastructure across multiple business units. Recognized for strong communication skills, proactive problem-solving, and the ability to thrive in fast-paced, cross-functional teams. Eager to contribute to innovative projects and continuously grow in a dynamic tech-driven environment.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Graduate Trainee

Khazanah Nasional Berhad (Aisling Group)
Kuala Lumpur, W.P. Kuala Lumpur
06.2025 - Current
  • Completed an intensive 3-week training program focused on essential professional skills including Emotional Intelligence, Growth Mindset, Professional Communication, and Leadership Fundamentals.
  • Engaged in interactive workshops and group activities designed to build adaptability, collaboration, and problem-solving in dynamic work environments.
  • Selected for a 4-month industry attachment with a host company to gain hands-on experience and apply learned competencies in a real-world corporate setting.
  • Demonstrated strong personal growth, resilience, and initiative throughout the program, aligning with Khazanah’s vision of developing high-potential Malaysian talent

Business Architecture Associate

Accenture
09.2024 - 01.2025
  • Developed a solid foundation in cloud computing and digital transformation strategies.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Handled client communications via enterprise ticketing systems, ensuring timely resolution and accurate tracking.
  • Actively identified process improvement opportunities, contributing beyond assigned tasks to enhance team efficiency.
  • Consistently recognized for a strong work ethic, reliability, and positive collaboration with cross-functional teams.

Technical Support Trainee

Brunsfield International Group
04.2023 - 08.2024
  • Provided front-line and second-level support, reducing incident resolution time and improving service delivery across in-house departments.
  • Supported the automation of internal IT systems, increasing operational efficiency and reducing manual workloads.
  • Assisted in the deployment and configuration of IT infrastructure across HQ, branches, and project sites, contributing to seamless business operations.
  • Managed asset tracking and supported the end-to-end IT hardware and software lifecycle, improving inventory accuracy.
  • Streamline processes which cut 40% workload of senior system engineer

IT Technical Executive

Techsaltants [Khazanah Nasional Berhad]
Kuala Lumpur, W.P. Kuala Lumpur
07.2025 - Current
  • Assisted in configuring and deploying network solutions for client environments including switches, firewalls and etc.
  • Supported troubleshooting network issues for clients, ensuring minimal downtime and improved service quality.
  • Prepared documentation for client projects, maintaining clear and accurate technical records which is to ensure company’s documentation is clear.
  • Collaborated with senior engineers to offload, install, and service network devices within client server rooms

Sales Promoter

Trinity Group Sdn Bhd
10.2021 - 11.2021
  • Promoted Trinity Wellnessa’s real estate projects to walk-in and outreach prospects, achieving strong lead conversion rates.
  • Engaged and educated potential customers, effectively translating complex project features into clear customer benefits.
  • Successfully guided 3 prospect groups to the sales gallery, resulting in advanced sales consultations.
  • Recommended specific product options to meet customer needs.

Trainee Accounts

On Time Worldwide Logistics Sdn Bhd
12.2019 - 03.2020
  • Prepared and issued customer invoices with high accuracy and adherence to internal financial standards.
  • Recorded and updated payment transactions, improving financial data integrity and supporting seamless reporting.
  • Gained practical exposure to corporate finance operations and logistics billing processes..

Education

Bachelor of Science - Information Technology (FinTech)

Asia Pacific University of Technology And Innovation
Kuala Lumpur, Malaysia
04.2020 - 01.2025

Secondary School - Science Stream

SMJK Chung Hwa
01.2014 - 01.2019

Skills

Technical Support

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Interests

Watching Movies, Playing Computer Games, Food Hunting

Reference

Faiz Rezlan
HR Partner Specialist | Accenture
📧 faiz.rezlan@accenture.com | 📞 +603 2700 9467

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Location Preference

Hybrid

Important To Me

Work-life balanceCareer advancement

Websites

Languages

English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)

Timeline

IT Technical Executive

Techsaltants [Khazanah Nasional Berhad]
07.2025 - Current

Graduate Trainee

Khazanah Nasional Berhad (Aisling Group)
06.2025 - Current

Business Architecture Associate

Accenture
09.2024 - 01.2025

Technical Support Trainee

Brunsfield International Group
04.2023 - 08.2024

Sales Promoter

Trinity Group Sdn Bhd
10.2021 - 11.2021

Bachelor of Science - Information Technology (FinTech)

Asia Pacific University of Technology And Innovation
04.2020 - 01.2025

Trainee Accounts

On Time Worldwide Logistics Sdn Bhd
12.2019 - 03.2020

Secondary School - Science Stream

SMJK Chung Hwa
01.2014 - 01.2019

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WEI SHIAH SHIAH (JAYDEN)IT Business Analyst