Microsoft Word
Wei Seng Heng
Retail Sales
Summary
Accomplished Retail Sales Manager offering over 1 year in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established retailers.
Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Retail Sales Manager
Heng Jaya Timber Trading Sdn Bhd
Selangor
01.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Assisted in driving sales through targeted product presentation and merchandising.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Internal Auditor
Top Glove Sdn Bhd
Selangor
08.2020 - 12.2021
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Investigated discrepancies discovered during auditing process.
- Recommended new methods to improve internal controls and operating efficiency.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Retail Sales Representative
Heng Jaya Timber Trading Sdn Bhd
Selangor
05.2016 - 08.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions and helped find specific items.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Welcomed customers and provided assistance in locating and purchasing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Generated brand awareness and positive product impressions to increase sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Recommended merchandise to customers based on needs and preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Assisted customers with locating and choosing merchandise in store departments.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Effectively located merchandise across various stores to address customer needs.
Education
Bachelor of Biotechnology - Biotechnology
INTI International University
Nilai, Negeri Sembilan, Malaysia 05.2013 - 05.2016
Skills
Promotions and specials
undefinedSoftware
Microsoft Excel
Microsoft PowerPoint
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Retail Sales Manager
Heng Jaya Timber Trading Sdn Bhd
01.2022 - Current
Internal Auditor
Top Glove Sdn Bhd
08.2020 - 12.2021
Retail Sales Representative
Heng Jaya Timber Trading Sdn Bhd
05.2016 - 08.2019
Bachelor of Biotechnology - Biotechnology
INTI International University
05.2013 - 05.2016
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