Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wei Lynn Yeap

Key Account Manager
Singapore

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Account Manager

Raydent Supplies Pte. Ltd.
Singapore
07.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Manage and expand key accounts within assigned territory, ensuring consistent revenue growth.

Dental Implant Sales Specialist

Straumann Group
02.2022 - 06.2023
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Assisted dentists with chairside surgical procedures and intraoral scanning process according to surgical schedules.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Conducted product presentations to clients and managed educational event materials.

Medical Sales Representative

Medicwave (M) Sdn. Bhd., Malaysia
07.2019 - 12.2021
  • Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
  • Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
  • Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
  • Collaborated closely with sales team members to reach collective goals, sharing best practices and techniques for success.
  • Nurtured long-term client relationships through regular follow-up visits, ensuring satisfaction with products and services provided.

Lead Housekeeper

YMCA of the Rockies - Snow Mountain Ranch
11.2018 - 03.2019
  • Conducted regular inspections of guest rooms, public spaces and maintain cleanliness standards.
  • Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.

Front Desk Executive

Mercure KL Shaw Parade
10.2017 - 01.2018
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Contributed to a positive work environment by effectively communicating with team members across departments.
  • Promoted hotel amenities and upsold additional services such as dining options.
  • Checked guests in out of hotel, made reservations, and processed payments.

Education

Bachelor of Arts - Hospitality Management

Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia
09.2015 - 09.2018

Skills

Teamwork and collaboration

Account and sales development

Customer relationship management (CRM)

Client retention and growth

B2B Sales and account management

Timeline

Account Manager

Raydent Supplies Pte. Ltd.
07.2023 - Current

Dental Implant Sales Specialist

Straumann Group
02.2022 - 06.2023

Medical Sales Representative

Medicwave (M) Sdn. Bhd., Malaysia
07.2019 - 12.2021

Lead Housekeeper

YMCA of the Rockies - Snow Mountain Ranch
11.2018 - 03.2019

Front Desk Executive

Mercure KL Shaw Parade
10.2017 - 01.2018

Bachelor of Arts - Hospitality Management

Tunku Abdul Rahman University College
09.2015 - 09.2018

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Wei Lynn YeapKey Account Manager