Summary
Overview
Work History
Education
Skills
Timeline
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WEI LING LAW

Customer Services
PENANG

Summary

Dynamic Customer Service Executive with a proven track record at Webhero PLT, excelling in customer relationship management and issue escalation. Recognized for enhancing customer satisfaction and loyalty through effective complaint handling and engagement strategies. Skilled in optimizing processes, resulting in reduced call times while maintaining high service quality.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

Webhero PLT
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.

Senior Beautician

JOURDENESS
06.2017 - 09.2019
  • Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.

Administrative Executive

WENGTAT ENTERPRISE
08.2015 - 06.2017
  • Collected data, input records, and protected electronic files.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.

Education

No Degree - Business Management

NUS
SINGAPORE
10-2015

Skills

Customer relationship management

Customer needs assessment

Issue escalation

Complaint handling

Online chat and email

Customer engagement

Live chat support

Timeline

Customer Service Executive

Webhero PLT
02.2023 - Current

Senior Beautician

JOURDENESS
06.2017 - 09.2019

Administrative Executive

WENGTAT ENTERPRISE
08.2015 - 06.2017

No Degree - Business Management

NUS

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