Wei Kwong Tan
Management
Summary
An accomplished management position with 10 years of experience, a professional in different type of industries. Possessing sales performance and customer relationship management skills. Proficient in market analysis and strategic planning. Hoping to leverage my sales skills and leadership abilities to bring growth and success to your company.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Epicureans Pte Ltd
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Cafe Manager
Secret Recipe
05.2022 - 11.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Managed daily cafe operations for smooth workflow and increased productivity.
Operation Manager
Mui Sing Transport Services Sdn Bhd
09.2019 - 03.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
Direct Sales Consultant
SNE Marketing Sdn Bhd
12.2013 - 12.2018
- Conducted comprehensive product demonstrations for potential customers, showcasing features and benefits effectively.
- Enhanced customer satisfaction through exceptional customer service and prompt issue resolution.
- Collaborated with team members to achieve collective monthly sales goals, fostering a positive work environment.
- Managed client accounts meticulously, monitoring order status and addressing concerns proactively.
Sales and Marketing Executive
Premier Plus Property Sdn Bhd
05.2012 - 12.2013
- Assisted clients in navigating complex legal processes related to property transactions, ensuring compliance at all times.
- Implemented effective communication channels among internal team members, facilitating better collaboration on projects.
- Maintained strong relationships with clients, leading to repeat business and referrals.
- Successfully closed deals by highlighting the unique selling points of each property, resulting in satisfied clients and a strong professional reputation.
Cafe Manager
Secret Recipe Cakes & Cafe Sdn Bhd
01.2009 - 05.2012
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
Education
Bachelor's Degree in Finance - Finance
INTI International University College
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Cost Reduction
- Team motivation
- Staff Training and Development
Timeline
Assistant Manager
Epicureans Pte Ltd
12.2022 - Current
Assistant Cafe Manager
Secret Recipe
05.2022 - 11.2022
Operation Manager
Mui Sing Transport Services Sdn Bhd
09.2019 - 03.2022
Direct Sales Consultant
SNE Marketing Sdn Bhd
12.2013 - 12.2018
Sales and Marketing Executive
Premier Plus Property Sdn Bhd
05.2012 - 12.2013
Cafe Manager
Secret Recipe Cakes & Cafe Sdn Bhd
01.2009 - 05.2012
Bachelor's Degree in Finance - Finance
INTI International University College
04.2001 -
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