Wei Jim Lee
Branch Operations Senior Specialist
Greater Kuala Lumpur
Summary
Dedicated Operations professional with exposure across various industries and history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to various situations to best enhance the organizational brand. Taking up challenges in self-growth, have led a team of over 50 employees at one point spread out across various international branch offices. Focused on maintaining optimal coverage and service levels. Bringing expertise in operations and project management. Seeks every opportunity to improve operations and team performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Branch Operations Senior Specialist
Persol Business Support Services
Kuala Lumpur
10.2023 - Current
- Collaborated with key stakeholders to define project requirements accurately, establishing solid foundation for successful implementation.
- Championed change management efforts by effectively communicating project goals and objectives to all affected parties, ensuring smooth transitions during implementation.
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
- Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
- Facilitated meetings between team members and stakeholders to establish clear expectations and maintain alignment throughout duration of project.
- Conducted thorough post-project evaluations to identify lessons learned and insights gained for continuous improvement efforts moving forward into new initiatives.
- Collaborated with stakeholders in transition of over 100+ client profiles from Australia to Malaysia concurrently with expansion of local teams from 10+ to over 25+ headcount within approximately 6 months period.
Workforce Management Specialist
Persol APAC Business Support Services Sdn Bhd
Kuala Lumpur
3 2022 - 09.2023
- Executing workforce management through job delegations per clientele requests in various industries
- Managing rosters built using in-house systems, monitoring fill rates of roles, workforce performance and engaging in frequent communication with Account Managers and higher management to discuss any issues found
- Proactively seek to conduct risk management to try figure solutions of mitigating risks before it happens.
- Mid 2022 - involvement in training of new recruits due to team and area of scope expansion as well.
- As of Dec 2022, working with most parts of Australia on shift assignments at different client sites. Moved into role of Team Lead overseeing Rostering team planning work coverage and ensuring smooth flow of operations.
E-business Content Assistant Manager
Miki Travel Asia Sdn Bhd
Kuala Lumpur
08.2021 - 02.2022
- Returning under Miki Employment after completing term in Manila
- Continuously working alongside Department Managers in managing the Global Inventory and Contracts Loading team
- Working with the teams, situated in Manila on a remote work basis thus constant review of work processes and communication styles
- Reviewing data and system / server consumptions in line with product operations from department level, to regional and location-specific level as well as identifying activity done by each user to also review impact on system resources
- Established constant reviews and improvement methods for employee productivity as well as balancing employee's wellbeing, considering changes in managerial and working norms
- Monitor, coordinates and supervise general daily / weekly / monthly activities of the department staff and understanding changes in workflow, requirements from management and market to improve efficiencies
- Reviewing new processes / projects for workflow improvements and efficiency such as automation of work.
E-business Content Assistant Operations Manager
H.I.S. International Tours Inc
Metro Manila, Manila
08.2019 - 07.2021
- Transitioned from previous employer Miki Travel to HIS Manila office as an internal transfer
- Managing the E-business content teams for Data Input and analysis of hotel contractual information using in-house systems providing service value to global clients on web interface
- Monitoring overall inventory management (hotel-specific) for room availability, rate changes and promotional items
- Worked alongside management and key influential partners in planning task delegation, system advancement, workflow improvement and general office team planning
- During course of tourney - absorbed functions transfer from multiple network offices including Thailand, Malaysia, Dubai and parts of London into Manila within a year on tight deadlines (due to Covid Pandemic)
- Reviewed operation procedures alongside management in standardizing work methods across various regions handled, improved turnover time of contractual processing by 30-40% within 6 months.
- This was done in line with data management and overseeing data server consumption levels whilst exploring automation processing to further reduce time spent by 15-20% on top of increasing accuracy levels to 95-98%
E-business Inventory Supervisor
Miki Shared Service Centre Sdn. Bhd
Cyberjaya, Putrajaya
04.2016 - 07.2019
- Began as data analyst tasked with uploading hotel contractual data into in-house database management systems, handling daily maintenance of hotel room allotments, beginning in Asia Pacific regions
- In September 2016, assisted in conducting training programs for new recruits
- Promoted to Team Leader role in January 2017, assigned to support Middle East Region. By mid 2017, collaborated with other Team Leads in managing whole Ebiz team for Asia Pacific, Middle East, North and Latin America region
- Conducted consistent review of operation standards alongside top management, such as revamping work and system manuals for team's usage and improved understanding to identify future system improvements.
- Promoted to role of Supervisor in January 2018, overlooking all functions of Ebiz Team in MSSC office entity
Education
Bachelor's of International Business Management - Business Administration and Management
The University of Queensland
Brisbane, Queensland 02.2014 -
Bachelor of International Business Economics - International Business Management
HELP University
Kuala Lumpur 01.2013 -
Diploma - Canadian Pre-U Program - Canadian Pre-University Program
Taylor's College Subang Jaya
Subang Jaya 01.2011 -
Skills
Systems Testing and Implementation
Additional Information
Available Upon Request
Timeline
Branch Operations Senior Specialist
Persol Business Support Services
10.2023 - Current
E-business Content Assistant Manager
Miki Travel Asia Sdn Bhd
08.2021 - 02.2022
E-business Content Assistant Operations Manager
H.I.S. International Tours Inc
08.2019 - 07.2021
E-business Inventory Supervisor
Miki Shared Service Centre Sdn. Bhd
04.2016 - 07.2019
Bachelor's of International Business Management - Business Administration and Management
The University of Queensland
02.2014 -
Bachelor of International Business Economics - International Business Management
HELP University
01.2013 -
Diploma - Canadian Pre-U Program - Canadian Pre-University Program
Taylor's College Subang Jaya
01.2011 -
Workforce Management Specialist
Persol APAC Business Support Services Sdn Bhd
3 2022 - 09.2023
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