WeiJian Wong
Cheras, Selangor,10
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Organized colleagues with experience in Fine Dining and normal restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Hardworking and passionate job seeker eager to secure entry sales position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
5
5
Languages
Work History
Restaurant Waiter
Shinya Yakiniku
09.2023 - Current
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Restaurant Waiter
Hai Di Lao Hot Pot
12.2022 - 08.2023
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained clean and organized dining areas for optimal guest experience.
Head Waiter (captain)
Double O Group
10.2020 - 11.2022
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
Kitchen Helper
Din Tai Fung
03.2019 - 09.2020
- Developed strong relationships with local vendors, negotiating favorable deals on fresh ingredients and maintaining a well-stocked pantry.
- Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
- Elevated overall dining experience by promptly addressing customer inquiries or concerns regarding their meals, ensuring complete satisfaction before leaving the establishment.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
Education
No Degree - Culinary Arts
Ambitious Academy
Seremban 04.2001 -
Skills
Service Quality
undefinedCertification
Diploma
Timeline
Restaurant Waiter
Shinya Yakiniku
09.2023 - Current
Restaurant Waiter
Hai Di Lao Hot Pot
12.2022 - 08.2023
Diploma
10-2022
Head Waiter (captain)
Double O Group
10.2020 - 11.2022
Kitchen Helper
Din Tai Fung
03.2019 - 09.2020
No Degree - Culinary Arts
Ambitious Academy
04.2001 -
Similar Profiles
Kai SprouleKai Sproule
Waiter at Yakiniku Syokusai YubiWaiter at Yakiniku Syokusai Yubi
Lamia JbeilyLamia Jbeily
Waitress, Hostess at Yakiniku Japanese RestaurantWaitress, Hostess at Yakiniku Japanese Restaurant
Gaku YokoyamaGaku Yokoyama
Server at Yakiniku YAZAWA CorporationServer at Yakiniku YAZAWA Corporation