Wei Hsing Teh
Marketing & E-commerce
Kuala Lumpur
Summary
Driven by a results-focused approach, I leveraged my project management and problem-solving skills at SVO to significantly enhance online sales through strategic marketing and content optimization. My expertise in e-commerce management and customer support has consistently improved client satisfaction and operational efficiency, demonstrating a strong ability to drive growth and brand loyalty.
Overview
5
5
years of professional experience
Work History
Freelancer
LULUMI
03.2023 - Current
- Responsible for listing pet products, writing product descriptions, pricing, and inventory management, ensuring accurate and timely updates.
- Provide customer service through multiple channels (e.g., online chat, email, phone), addressing inquiries, complaints, and after-sales issues to improve customer satisfaction.
- Regularly analyze sales data, market trends, and customer feedback to adjust product strategies and promotional plans, optimizing sales and profits.
- Communicate and coordinate with suppliers to ensure product availability, delivery, and sufficient stock, while handling logistics and distribution issues.
- Manage multiple e-commerce platforms such as Shopee, Lazada, optimizing store layout, keyword rankings, and increasing search visibility and click-through rates.
- Collect and analyze sales data, customer behavior, and market feedback, generating reports to support decision-making and strategy optimization.
- Develop and implement customer loyalty programs, such as membership or rewards points systems, to enhance repeat purchase rates and brand loyalty.
E-Commerce Executive
SVO
02.2020 - 01.2023
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Incorporated e-commerce objectives in social media platform management.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Event Management Intern
Muse Event Planner
10.2019 - 12.2019
- Facilitated clear communication between clients, vendors, and internal team members to ensure smooth execution of projects from start to finish.
- Increased client satisfaction by providing exceptional customer service before, during, and after events.
- Assisted in the successful execution of multiple events, ensuring seamless planning and coordination.
- Enhanced attendee experience by efficiently coordinating event logistics and managing vendor relationships.
- Secured necessary permits or licenses required for specific event aspects such as food service, alcohol sales, or live performances.
Education
Bachelor of Event Management - Meeting And Event Planning
Berjaya University
Kuala Lumpur, Malaysia 04.2001 -
Skills
Project Management
Content Writing
Customer Support
E-commerce management
Branding strategy
Problem-solving abilities
Self Motivation
Decision-Making
Logistics Coordination
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Malay
Native language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
English
Upper intermediate
B2
Malay
Intermediate
B1
Accomplishments
- Supervised team of 25 staff members.
Hobbies
- Gym
- Swimming
- Badminton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionCareer advancementTimeline
Freelancer
LULUMI
03.2023 - Current
E-Commerce Executive
SVO
02.2020 - 01.2023
Event Management Intern
Muse Event Planner
10.2019 - 12.2019
Bachelor of Event Management - Meeting And Event Planning
Berjaya University
04.2001 -