Wei Hsing Teh
Marketing & E-commerce
Kuala Lumpur
Summary
Driven by a results-focused approach, I leveraged my project management and problem-solving skills at SVO to significantly enhance online sales through strategic marketing and content optimization. My expertise in e-commerce management and customer support has consistently improved client satisfaction and operational efficiency, demonstrating a strong ability to drive growth and brand loyalty.
Overview
5
5
years of professional experience
Work History
Freelancer
LULUMI
03.2023 - Current
- Responsible for listing pet products, writing product descriptions, pricing, and inventory management, ensuring accurate and timely updates.
- Provide customer service through multiple channels (e.g., online chat, email, phone), addressing inquiries, complaints, and after-sales issues to improve customer satisfaction.
- Regularly analyze sales data, market trends, and customer feedback to adjust product strategies and promotional plans, optimizing sales and profits.
- Communicate and coordinate with suppliers to ensure product availability, delivery, and sufficient stock, while handling logistics and distribution issues.
- Manage multiple e-commerce platforms such as Shopee, Lazada, optimizing store layout, keyword rankings, and increasing search visibility and click-through rates.
- Collect and analyze sales data, customer behavior, and market feedback, generating reports to support decision-making and strategy optimization.
- Develop and implement customer loyalty programs, such as membership or rewards points systems, to enhance repeat purchase rates and brand loyalty.
E-Commerce Executive
SVO
02.2020 - 01.2023
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Incorporated e-commerce objectives in social media platform management.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Event Management Intern
Muse Event Planner
10.2019 - 12.2019
- Facilitated clear communication between clients, vendors, and internal team members to ensure smooth execution of projects from start to finish.
- Increased client satisfaction by providing exceptional customer service before, during, and after events.
- Assisted in the successful execution of multiple events, ensuring seamless planning and coordination.
- Enhanced attendee experience by efficiently coordinating event logistics and managing vendor relationships.
- Secured necessary permits or licenses required for specific event aspects such as food service, alcohol sales, or live performances.
Education
Bachelor of Event Management - Meeting And Event Planning
Berjaya University
Kuala Lumpur, Malaysia 04.2001 -
Skills
Project Management
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Malay
Native language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Advanced
C1
English
Upper intermediate
B2
Malay
Intermediate
B1
Accomplishments
- Supervised team of 25 staff members.
Hobbies
- Gym
- Swimming
- Badminton
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Company CultureWork-life balanceFlexible work hoursWork from home optionCareer advancementTimeline
Freelancer
LULUMI
03.2023 - Current
E-Commerce Executive
SVO
02.2020 - 01.2023
Event Management Intern
Muse Event Planner
10.2019 - 12.2019
Bachelor of Event Management - Meeting And Event Planning
Berjaya University
04.2001 -
Similar Profiles
Jack GooJack Goo
Senior Chef De Partie at Ilham Dining ConceptSenior Chef De Partie at Ilham Dining Concept
Nafisah Binti AsraruddinNafisah Binti Asraruddin
Staff Liquefaction at PETRONASStaff Liquefaction at PETRONAS
Vishal GoleVishal Gole
Associate Consultant - Technical Manager at TCSAssociate Consultant - Technical Manager at TCS