Wei Han Lim
Personal Banking Deputy Manager
Petaling Jaya
Summary
Accomplished target with a proven track record at Public Bank, adept in operations management sales generation, and team leadership. Spearheaded performance improvements and innovation initiatives, significantly enhancing service offerings and stakeholder satisfaction. Skilled in process development and problem-solving, consistently achieving corporate objectives and driving business growth.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Personal Banking Deputy Manager
Public Bank
05.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized branch and personal performance to achieve target.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Managing Partner
Pak Arang Enterprise
07.2020 - 05.2022
- Monitored partner performance and provided feedback on areas of improvement.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Oversaw restaurant's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Managing Partner
Millennium Enterprise
07.2016 - 03.2018
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
Managing Partner
Born to Be Enterprise
03.2015 - 08.2016
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
Education
Bachelor of Science - Hotel Management
Tunku Abdul Rahman College
Kuala Lumpur, Malaysia03-2016
Skills
Performance improvements
Process and procedure development
Sales and marketing
Operations management
Problem-solving
Team leadership
Adaptability and flexibility
Team building
Project management
Timeline
Managing Partner
Pak Arang Enterprise
07.2020 - 05.2022
Personal Banking Deputy Manager
Public Bank
05.2018 - Current
Managing Partner
Millennium Enterprise
07.2016 - 03.2018
Managing Partner
Born to Be Enterprise
03.2015 - 08.2016
Bachelor of Science - Hotel Management
Tunku Abdul Rahman College
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