Microsoft Excel
Wei Cing Samuel Ng
Warehouse Operations Supervisor
Seri Kembangan, Selangor
Summary
Highly energetic Sales Promoter experienced in supporting retail sales opportunities and in-store brand representation. Maintains respected brand image and strong partnership between retailers and brand to establish brand as category leader.
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with other department team. Proficient in Backend6-Shortcut.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Warehouse Operations Supervisor
Ninjaz Retails Sdn Bhd
01.2020 - 05.2025
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
- Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problemsolving.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
Warehouse Operations Supervisor
Dian Xin Uncle Trading
05.2016 - 06.2020
- Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
- Reduced order processing time by optimizing workflows and training staff on best practices.
- Implemented employee cross-training programs which improved versatility and adaptability among team members.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
Office Assistant
NEP Holdings Malaysia Bhd
10.2013 - 04.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
Sales Executive
House of Jue-Bao Sdn.Bhd
01.2009 - 09.2013
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
No Degree - Arts
Sekolah Menengah Kebangsaan Seri Kembangan
Seri Kembangan, Selangor, Malaysia 04.2001 -
Skills
Risk management in warehouse environments
Logistics coordination
Accurate order selection
Efficient load planning
Inventory control systems
Warehouse operations management
Retail Management
Customer service expertise
Retail Store Operations
Retail Sales
Software
Backend6-Shortcut
Timeline
Warehouse Operations Supervisor
Ninjaz Retails Sdn Bhd
01.2020 - 05.2025
Warehouse Operations Supervisor
Dian Xin Uncle Trading
05.2016 - 06.2020
Office Assistant
NEP Holdings Malaysia Bhd
10.2013 - 04.2016
Sales Executive
House of Jue-Bao Sdn.Bhd
01.2009 - 09.2013
No Degree - Arts
Sekolah Menengah Kebangsaan Seri Kembangan
04.2001 -