WEI CHUEN NG

Key Responsibilities:

Onboarding & Training:

• Designed the onboarding process for new staff and dealers
• Conducted digital marketing training sessions
• Developed training programmes for staff; led to increased skill levels across the team.
• Organized orientation events for new employees and dealers
• Led cross-functional teams, enhancing collaborative efforts and team unity.
• Established KPI frameworks and evaluated staff performance

Departmental Oversight:

Sales Team:

• Supervised training completion (online/offline)
• Provided essential tools (laptops, databases, working numbers)
• Ensured customer service excellence and relationship building
• Guided marketing flow design and content creation
• Reviewed staff performance weekly

Creative Team:

• Maintained equipment functionality (camera, video, IT tools)
• Ensured design output met standards
• Optimized reporting formats and internal creative workflows

Operational Management:

• Liaised with external contractors (printer, AC, cleaning, renovations)
• Conducted quotation comparison and procurement for office needs
• Managed logistics for team bonding and events (catering, transport, accommodation)

Branch Support:

• Appointed to support the setup of a new KL branch for 10 months
• Managed daily operations efficiently, facilitating smooth business functioning.
• Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback.
• Streamlined operational procedures by implementing effective process improvements.