Wei Chieh Tan

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Primarily drive overall capability building for front liners that covers various portfolio which includes Retail, Customer Care, Commercial Forces and online channels
• Project Lead (Transformation related) - Successfully deployed, sustain/hit KPI metrics:

i) Employee Engagement Platform (App gamification) - Centrical

ii) Complaints Management Framework (CMF)

iii) Retailer Community Building (RCB)

iv) Net Promoter Score (NPS) - Design, Process, Callbacks, Qualtrics

• Project Management: Outsource Customer Care Operations to BPO (From Bidding & Evaluation, process set-up, budget, stakeholders management, deployment to nesting period)
• Vendor Management: Outsource to Subject Matter Experts (SME) externally to enhance/fix gaps (Provide much needed perspective and exposure, best industry practices, certification
• Driving Digital / E-Learning Platforms for employees and 3rd parties and building interactive contents via Articulate 360, SCORM
• Plan, design and deploy activities according to Training Roadmaps (Soft and functional skills)
• Ensure employees and 3rd parties are able to access to various training contents via sustainable and friendly user platform
• Monitoring & Tracking of participants attendance (driving automation)
• At all given times, ensure that all contents are being updated accordingly (Science, Commercial Facts, Data, Products and Programs)

• Project Lead on Transformation Projects (Employee Engagement):

i) Accomplished one of the Managing Director's key initiative (MD01) - Encourage, Motivate & Create Learning Culture amongst employees to learn and apply RRP Knowledge (Reduced Risk Product - new business category)

ii) Employee Engagement: #JOM campaigns

• Project Lead: Equipping employees with necessary knowledge and skillsets to deploy RRP - focusing on front liners and HQ Commercial employees
• Project Lead with Commercial Director:

ii) Test & Go Project - Established, designed & streamlined roles to drive new business category, re-channeling of resources, without/minimum business disruptions

• Drive overall capability building for Commercial Field and Operations (Strategy, Org. Design, Commercial Projects)

• Fix gaps and enhance skill sets - Field
• Field Execution Standards
• Coaching & Mentoring
• Commercial Approach Projects
• Appraisal and Calibration Process

• Managed 1/3 of National Sales Volume and Shipment
• Achieved beyond 100% Sales Volume Targets - MTD & YTD
• Distributor Management (Coverage from Melaka to JB) - Operations, Performance, Incentive Scheme, Route to Market, Payment Terms
• Demarcation Projects (Efficiency) - Streamlining of Routes, Visit Frequency, Trade Segmentation, Costs analysis (minimum break even), Revision of In Call Mission (ICM) to meet market demands

• Driving loyalty programs for General Trade and Key Accounts
• Contract Negotiations with local Regional Key Account chain stores within South Region
• Initiate, Drive and Measure Tactical Programs
• Deploy National Cycle Activity Programs
• Achieving KPIs pertaining to Product Range, Planogram, Product Availability, Unit Dispenser Placements (PPOSM) & TPOSM, P4P Programs - RKA outlets

• Driving overall training and development for National Field and HQ based Commercial employees
• Close collaboration with HQ Asia Pac. (HK) - Drive Capability Building for targeted employees based on TNA and Development Plans (PMI driven programs - operated by KANTAR and other leading partners)
• Commercial Projects
• Org. Design and Infrastructure
• Graduate Trainee Programs
• Project Lead: Managing Sales Conference - 1st time (Large Scale Conference with 500 packs - held at Surabaya, Indonesia in conjunction with NPL launch)

• Design, Build and update Training Materials (Functional and Soft Skills)
• Lead Trainer (Field - National)
• Training Needs Analysis (TNA) and fixing gaps with actionable plans
• Collaborate closely with Regional Office (HK) to cater regional training for commercial function employees
• Managing projects that relates to capability building

• Training and Development for National Field Sales
• Driving MPIF (Managing People In Field) - Subject Matter Expert. Had an assignment to train MPIF syllabus to PM Vietnam at Ho Chi Minh (Entire Sales Force from RSM to Supervisory levels)
• Technical Know-How skillsets that includes internal system (FORT Reporting & iSMS)
• Deployment and sustenance of In-Call Mission (ICM) initiatives - standard benchmark practices in trade - Design, Process, Execution

• Handling 4.5% National Volume
• Shipment Targets
• Achieve Sales KPIs
• Manage overall distributor's performance

• Driving PPOSM placements (Unit Dispensers) within coverage areas
• Achieving Merchandising KPIs
• Driving Loyalty & Tactical Programs
• Contract negotiation (Regional Key Accounts - Local Chains)

• Managing overall PPOSM (Unit Dispensers) placements and dismantling nationwide (Logistics)
• PPOSM Design and Quality with 3 vendors
• Handling of PPOSM installation & dismantling teams (3rd party)
• PPOSM Parts replacements and refurbishment for dispending units
• Handling of PPOSM National Budget (Monthly and Year End Accruals)
• Unit Stock Count and Tracking

• Driving Sales and Shipment Targets
• Achieve Sales KPIs

• Driving PPOSM placements (Unit Dispensers)
• Placing of TPOSMs
• Driving Loyalty Programs and tactical activations
• Achieving Merchandising KPIs