Salesforce
AMBER OOI WAN CHIE
Senior Business Analyst
Kuala Lumpur
Summary
Multi-talented business process analyst consistently rewarded for success in planning and operational improvements. A very fast learner and motivated to learn, grow, and excel work. Seeking a new challenge that allowed me to exert my good understanding in most of the working skills, comprehensive campus experience in event planning, skilful creative writer, knowledge of marketing concepts and excellent communication skills. Profound ability to follow instructions, able to work well with deadlines, friendly personality, have passion in learning and developing new skills and new knowledge, always ready to learn from others while gaining valuable practical experience. Able to work multitask very well and able to work well with high pressure.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Senior Business Analyst
EBC Financial Group
06.2025 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
Business Analyst
Edwards Lifesciences
02.2023 - 06.2025
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supporting business needs across APAC, maintaining relationship with internal and external stakeholders.
- Generated standard and custom reports to provide insights into business performance.
- Developed and maintained data warehouses and data marts to support business operations.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created data models to support decision-making processes.
- Implemented business intelligence solutions to increase operational efficiency.
- Manage distributor management facing external customer needs and enhance the system.
- Collaborated with stakeholders to identify business needs and data sources.
- Deployed predictive analytics models to forecast future trends.
- Provided technical support for troubleshooting analytics and reporting issues.
- Trained business personnel in use of systems.
- Collaborated with upper management to drive strategy and implement new processes.
Staff Business Process Analyst
National Instruments
12.2020 - 01.2023
- Involved with transitions of multi-platform (From JIRA to Salesforce, Salesforce CPQ Autobooking).
- Independently tracks the tasks across functions and monitors all project metrics.
- CPQ Adoption level increased up to 20% within a month.
- Involved with all process changes within the launch of Salesforce since end of 2020.
- Managed to improve the SW renewal progress by saving up to 15% of time saving in each CSR time consume per order.
- Design and document processes that scale globally and crossfunctionally.
- Solid understanding of the represented Customer Operations function (Quote, Order & Opportunity Management).
- Has fundamental knowledge of the different functions that contribute to effective problem solving.
- Managed over hundreds of opportunities within a year involving key account such as Bosch and Ericsson.
- Facilitates team collaboration and problem solving by involving the appropriate team members within the same function or across functions.
- Cross-functional collaboration in execution of projects.
- Interfaced with sales, operations, and functional groups to facilitate order flow and meet processing metrics.
- Managed to ship over $2M in a quarter and fulfilled customer's most urgent needs, extended production in time.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Intern
Lenoxcells
08.2018 - 01.2019
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Researched well about the training venue available all-around Malaysia especially in KL and Penang.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Participated in cross-functional team-building activities.
- Contributed to content creation for company website.
- REFERRAL : Casey Ang Kua Cheng | Founder of Lenoxcells | +60194808438
Intern
ViTrox Corp
09.2016 - 06.2017
- Internal Communication - Website and campaign creation to promote Lean culture.
- Support and facilitate stakeholders internally to Eliminate Wastes and excel in Quality in everything for customers.
- Achieved lean culture as daily practice of ViTroxians.
- Did internal and external evaluation for both staffs and customers from every aspect.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Planner Assistant - Data key in and following up ETA.
- Worked closely with Procurement to ensure ETA accuracy Helping shipment.
Education
MASTER OF MEDIA STUDIES - Media Management, Strategic Communication, Media Marketing, Journalism, Broadcasting, Research Writing
University of Malaya
10.2018
BACHELOR OF SOCIAL SCIENCE (HONS) - Communication and Society, Mass Media, News Writing, Advertising and Marketing Communication, Corporate Publishing, Public Relations
University Malaysia Sarawak
09.2018
Skills
- Communication Skills
- Taking responsibility and high commitment
- Independence and self-motivated
- Learning ability
- Oracle
- Salesforce
- Stakeholder management
- Requirements gathering
- Business process mapping
- Business process improvement
- Forecasting and planning
- Business solutions development
Personal Information
- Expected Salary: RM13,820 (Negotiable)
- Date of Birth: 11/02/93
- Gender: Female
- Marital Status: Single
Software
Microsoft Office
Adobe Photoshop
Visio
Lucidchart
Oracle
Timeline
Senior Business Analyst
EBC Financial Group
06.2025 - Current
Business Analyst
Edwards Lifesciences
02.2023 - 06.2025
Staff Business Process Analyst
National Instruments
12.2020 - 01.2023
Intern
Lenoxcells
08.2018 - 01.2019
Intern
ViTrox Corp
09.2016 - 06.2017
BACHELOR OF SOCIAL SCIENCE (HONS) - Communication and Society, Mass Media, News Writing, Advertising and Marketing Communication, Corporate Publishing, Public Relations
University Malaysia Sarawak
MASTER OF MEDIA STUDIES - Media Management, Strategic Communication, Media Marketing, Journalism, Broadcasting, Research Writing
University of Malaya
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