Wayne Theng Jhun Wing
Sales
Bandar Puchong Jaya,10
Summary
2024 Premier advisor
2025 EPL Million Star
Overview
5
5
years of professional experience
4
4
Languages
Work History
Warehouse Packer
Synagie Sdn Bnd
03.2020 - 12.2021
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Created shipping labels to complete daily order processing.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
Sales Assistant
Babadona Super Market
02.2022 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Agent
Ultimate Pinnacle Sdn Bhd
12.2022 - 03.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Assistant Unit Manager
AIA Berhad
05.2023 - 02.2025
- Monitored quality of care through regular audits, identifying areas for improvement and implementing necessary changes.
- Implemented innovative strategies to address staffing shortages, maintaining necessary coverage while minimizing overtime expenses.
- Lead and mentor a high-performing team of financial advisors to achieve and exceed sales and performance targets.
- Drive recruitment, training, and development initiatives to build a strong, client-focused team culture.
- Strategically plan and execute business growth initiatives to expand market presence and client base.
- Analyze team performance metrics and implement improvement plans to boost productivity and service quality.
- Advise clients on life insurance, investment-linked plans, medical coverage, and financial protection solutions tailored to their needs.
- Build and maintain long-term relationships with clients through personalized financial planning and regular policy reviews.
- Consistently meet and exceed monthly sales targets and KPIs, contributing to team and branch performance.
Skills
Customer service focus
Team building expertise
Scheduling coordination
Training and mentoring
Timeline
Assistant Unit Manager
AIA Berhad
05.2023 - 02.2025
Sales Agent
Ultimate Pinnacle Sdn Bhd
12.2022 - 03.2023
Sales Assistant
Babadona Super Market
02.2022 - 10.2022
Warehouse Packer
Synagie Sdn Bnd
03.2020 - 12.2021