Summary
Overview
Work History
Education
Skills
Community Service
Personal Information
References
Timeline
Generic
WAY SIONG TAN

WAY SIONG TAN

GLOBAL COMPLIANCE LEAD
Singapore

Summary

A seasoned leader in global compliance, risk management, and fraud prevention, specializing in payment risk, IPR, Trust & Safety, and regulatory compliance across Southeast Asia, the EU, and North America. I successfully built and led a Global Compliance Team, overseeing critical functions like Risk, Brand Protection, and Content Moderation. My expertise includes implementing payment risk policies, optimizing fraud systems (e.g., Forter, PSP tools), and managing relationships with PSPs, card networks, and vendors. I ensure operational compliance with regulatory frameworks, including EPR, through strong cross-functional collaboration and strategic reporting.

Overview

14
14
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages

Work History

Global Compliance Lead

Wish
Singapore
10.2024 - Current
  • Lead and oversee a newly formed Global Compliance Team, encompassing the Risk, Trust & Safety, Content Moderation, and Brand Protection functions
  • Report directly to the C-suite, providing performance updates, highlighting operational challenges, and executing strategic initiatives aligned with senior leadership directives
  • Design and implement payment risk management policies integrated with fraud prevention systems such as Forter and PSP-internal solutions (e.g., PayPal’s Fraud Protection Advanced)
  • Monitor fraud trends, chargeback rates, and payment performance metrics to drive optimization while mitigating the risk of exceeding fraud thresholds (e.g., Visa Fraud Monitoring Program)
  • Maintain Tableau workbooks to ensure daily reporting accuracy and data integrity
  • Provide strategic guidance on merchant risk and fraud escalation cases, supporting internal team decision-making processes
  • Manage relationships with Payment Service Providers (PSPs), Card Networks, and risk vendors (e.g., Forter), ensuring alignment with platform payment strategies.
  • Serve as the primary point of contact (POC) for Card Networks, managing regular updates, payment-related initiatives, and collaborative business projects.
  • Coordinate with vendors to monitor tool performance, including payment authorization rates, fraud chargeback rate, IP infringement detection efficacy, and FCC compliance monitoring
  • Act as the designated POC for Producer Responsibility Organizations (PROs) in the EU and Canada, ensuring compliance with Extended Producer Responsibility (EPR) regulations
  • Prepare and submit quarterly eco-declarations in alignment with EPR obligations
  • Advise team members on escalations related to Trust & Safety, Content Moderation, and Brand Protection
  • Coordinate effectively between internal teams and third-party vendors to ensure mutual alignment on evolving T&S practices, IP risk trends, and platform-level enforcement strategies
  • Collaborate with in-house Legal Counsel to ensure compliance across Trust & Safety, Brand Protection, and AML/CFT functions in line with regional and international regulatory standards

TEAM LEADER, SENIOR REGIONAL COMPLIANCE EXECUTIVE

Qoo10 Pte Ltd
Singapore
05.2020 - 09.2024
  • Managing a team comprise of team members responsible for Risk Management and IPR and Regulatory Compliance
  • Oversee the team's performance in daily operational tasks and provide support to team members as needed.
  • Provide advice to team members on escalated cases and make decision on it as needed.
  • Conduct daily monitoring of high-risk and suspicious transactions to mitigate fraud risks, including fraudulent activities by merchants and policy abuse by buyers.
  • Review, restructure, and modify in-house transaction monitoring systems and risk engine rules to adapt to emerging fraud attacks and evolving fraudulent transaction trends.
  • Utilize payment service portals (i.e Worldpay, Paypal) to modify portals' in-house risk rules and adjust the parameter to mitigate fraud risk of different payment options.
  • Analyse transactional data of credit payments and e-wallet/emonies payments to perform enhanced transaction monitoring to mitigate the business risk while expanding platform's business.
  • Manage fraud and non-fraud chargebacks/disputes, providing supporting information to the PSP to prevent or recover losses.
  • Investigate chargeback cases (e.g., PayPal, Credit Cards) to identify the root causes of fraud chargebacks and improve fraud prevention measures.
  • Proficient in risk management, anti-fraud, and regulatory expertise including IPR, Trust and Safety, and Southeast Asian laws and regulations.
  • Proven ability in decision-making and analytical thinking, leading to significant improvements in compliance processes and team efficiency.

SENIOR REGIONAL COMPLIANCE EXECUTIVE

Qoo10 Pte Ltd
Singapore
03.2015 - 05.2020
  • Submit reports to senior management on fraud attacks, recommending reassessment of risk mitigation strategies for payment solutions and improving the existing procedures and strategies for fraud detection and prevention.
  • Lead compliance projects, such as integrating products from newly acquired platforms into the Singapore and Global sites, ensuring adherence to regulatory requirements in respective countries and regions.
  • Regularly initiate legal research on regulatory requirements and product compliance in Southeast Asian markets to stay up-to-date.
  • Collaborate with various teams (Sales, Marketing, Tech, etc.) to ensure that new products comply with relevant regulatory requirements.
  • Participate in local authorities' events with team members to collaborate with industry counterparts and government bodies (e.g., SPF, HSA), strengthening relationships for improved cooperation.
  • Work closely with the Tech team to develop internal functions that ensure long-term regulatory compliance of products from pre-launch through sales to the end of the product lifecycle.
  • Advise management on cross-border product sales to ensure compliance with local regulatory requirements.
  • Provide guidance on claims from local competitors regarding parallel importation and alleged trademark infringement to mitigate risks associated with the platform's cross-border business expansion.
  • Represent the company in cases with the Consumers Association of Singapore (CASE) and the Small Claims Tribunal; manage B2B claims and escalated consumer disputes.
  • Conduct daily monitoring of high-risk and suspicious transactions to mitigate fraud risks, including fraudulent activities by merchants and policy abuse by buyers.
  • Assist Malaysia and Indonesia teams in reviewing high-risk and suspicious transactions.
  • Serve as a second-level defense member, investigating escalated suspicious transactions from Customer Support, SPF, and PSP.
  • Analyze data to identify gaps in fraud prevention and optimize in-house risk engine rules.
  • Report potential vulnerabilities to management and recommend adjustments to in-house risk engine rules to reduce fraud risk.
  • Assist management in developing new fraud detection and prevention rules for the in-house risk engine, aligned with the business expansion plan for gift cards and high-value products.
  • Support risk assessments of new payment methods integrated into the platform.
  • Aid management in implementing 3DS-mandatory authentication for specific products or categories to mitigate fraud risk.
  • Manage fraud and non-fraud chargebacks/disputes, providing supporting information to the PSP to prevent or recover losses.
  • Investigate chargeback cases (e.g., PayPal, Credit Cards) to identify the root causes of fraud chargebacks and improve fraud prevention measures.

COMPLIANCE SPECIALIST

Qoo10 Pte Ltd
Singapore
05.2013 - 03.2015
  • Manage KYC verification for seller onboarding second level review.
  • Manage reports of intellectual property rights (IPR) infringement submitted by representatives, IPR owners, consumers, or the public.
  • Handle counterfeit claims made by platform consumers, determining the validity of claims for potential refunds.
  • Conduct platform-level screening and monitoring of high-risk and sensitive brands to minimize exposure to counterfeit goods and unauthorized use of IPR (trademarks, copyrights).
  • Advise management on the implementation of IPR screening and monitoring strategies for branded luxury products and flagged brands.
  • Assist management with legal research on IPR cases to inform decisions on high-profile IPR claims.
  • Investigate reports from local and Southeast Asian authorities (e.g., CPSO, NEA, MOH) regarding non-compliance of products sold on the platform.
  • Initiate legal research on trust and safety, regulatory product policies, privacy policies, and other regulatory requirements across the Southeast Asia region.
  • Advise internal departments on regulatory compliance to ensure a balance between business expansion and risk mitigation.
  • Daily monitoring of high risk/suspicious transactions to mitigate the fraud risk, merchant fraudulent activities as well as buyers policies abuse transactions.
  • Act as 2nd level defence member to investigate on escalated suspicious transactions from CS/SPF/PSP.
  • Analyze data to detect the gap in fraud prevention for in-house risk engine rules.
  • Report to management for potential loopholes and adjust the in-house risk engine rules to mitigate fraud risk.
  • Investigate chargebacks (Paypal/Credit Cards) cases to identify on root cause of fraud chargeback for improvement of fraud prevention.

Graduate Student Research Assistant (LLM)

National Taiwan University
06.2012 - 01.2013
  • Assist the professor in reviewing and summarizing judgments from the Supreme Courts of Asian countries.
  • Support the professor in translating legal opinions into English and Mandarin.
  • Participate in weekly meetings with the professor and her Graduate Student Research Assistants to collaborate on reviews and summaries.
  • Enhance legal research skills under the guidance of the professor for improved research and review outcomes.
  • Aid the professor in the preparation of teaching materials.

Core Committee Member

NTU Legal Service
09.2011 - 05.2012
  • Monitor and document committee members' attendance for their participation in the weekly public legal service sessions.
  • Provide weekly reports to the committee's overseeing professor, detailing member attendance and other administrative matters.
  • Contribute to the provision of legal advice and opinions to the public.
  • Assist in the recruitment of new Legal Service committee members from third-year law students.

Education

BACHELOR OF LAW (LLB) - LAWS

National Taiwan University
06.2012

Graduate Student Research Assistant (LLM) -

National Taiwan University
Taiwan
06.2012 - 01.2013

Skills

  • Team leadership

  • Risk Management

  • Fraud Prevention

  • Fraud Detection

  • Transaction Monitoring

  • Payment Risk Management

  • Risk Assessment

  • Data Analysis

  • Decision making

  • Anti-money laundering

  • Critical thinking

  • Regulatory Compliance Program Oversight

  • Intellectual Property Rights Law

  • Trust and Safety

  • Analytical thinking

  • Problem solving

  • Legal research

  • Cross-functional collaboration

  • Complex Problem-Solving

Community Service

Core Committee Member, NTU Legal Service, Taipei, 09/01/11, 05/01/12, Monitor and document committee members' attendance for their participation in the weekly public legal service sessions., Provide weekly reports to the committee's overseeing professor, detailing member attendance and other administrative matters., Contribute to the provision of legal advice and opinions to the public., Assist in the recruitment of new Legal Service committee members from third-year law students.

Personal Information

  • Expected Salary: S$8000-S$8500
  • Date of Birth: 10/23/86
  • Nationality: Malaysian (Singapore PR)

References

Divya Das - Ibanera (Ex-Manager)
Head Of Licensing, APAC & MENA
96604298


Kenneth Goh - Network for Electronic Transfers (Singapore) Pte Ltd (Ex-colleague)
VP- Business Governance
96871716
kennethgohcl@gmail.com

Timeline

Global Compliance Lead

Wish
10.2024 - Current

TEAM LEADER, SENIOR REGIONAL COMPLIANCE EXECUTIVE

Qoo10 Pte Ltd
05.2020 - 09.2024

SENIOR REGIONAL COMPLIANCE EXECUTIVE

Qoo10 Pte Ltd
03.2015 - 05.2020

COMPLIANCE SPECIALIST

Qoo10 Pte Ltd
05.2013 - 03.2015

Graduate Student Research Assistant (LLM)

National Taiwan University
06.2012 - 01.2013

Graduate Student Research Assistant (LLM) -

National Taiwan University
06.2012 - 01.2013

Core Committee Member

NTU Legal Service
09.2011 - 05.2012

BACHELOR OF LAW (LLB) - LAWS

National Taiwan University

Similar Profiles

CREATE PROFILE
WAY SIONG TANGLOBAL COMPLIANCE LEAD