WARREN KOH
Seri Kembangan,10
Summary
Results-driven and detail-oriented business management professional with 2 years of experience in strategic planning, operations management, and team leadership. Proven ability to streamline processes, improve efficiency, and drive business growth through innovative strategies and data-driven decision-making. Adept at managing cross-functional teams and strong analytical skills, excellent communication, and a proactive approach to problem-solving in dynamic business environments to achieve organizational objectives.
Overview
2
2
years of professional experience
Work History
Roving On Ground Supervisor (Part Time)
Sunplay
10.2024 - 11.2024
- Leading BA Team Archive RM95000 Sales Within a Month by applying customer loyalty programs to induction customer to buy more or combo set together with well apply of limited time discounts and discounting strategies maximize sales and profits., leading and instruction BA team to collaboration with social media marketing team to provide them a quality content such as professional dancing, funny QnA, interesting customer interaction. This type of social media marketing did acquire lots of sales.
- Fully supervised and control the whole event.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Daily Report Writing and Top to Bottom Communication.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, finding effective solutions and push sales.
- Maintained overall safe work environment for employee and enforcement of safety procedures.
SWNK Project Roving Roadshow Supervisor(Part Time)
BBCC Development
09.2024 - 09.2024
- Performed market research to find the best target market , by motivating and leading team aggressively collecting leads for sales department.
- Effectively coached team members to reach daily leads collection KPI.
- Fully Supervised and communicate with PIC the needs and collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in implant the investment and property knowledge to close sales.
- Maintained overall safe work environment for employee and enforcement of safety procedures.
- Daily Report Writing and Top to Bottom Communication.
Emerald Hills Project Roving Supervisor(Part Time)
GuocoLand Hong Leong Group
09.2024 - 09.2024
- Performed market research and target market to suggested which location the best, by motivating and leading team aggressively collecting leads for sales department and successfully sign 1 sets of S&P for GuocoLand in one week of time.
- Effectively coached team members to reach daily leads collection KPI.
- Fully Supervised and communicate with PIC the needs and collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment for employee and enforcement of safety procedures.
- Daily Report Writing and Top to Bottom Communication.
Pet Food Event Exhibition Supervisor(Part Time)
SmartHeart
09.2024 - 09.2024
- Leading one promoter team in Paradigm Mall Exhibition and another promoter team in Lotus Puchong,
- Worked with team to achieve sales goals for products and identified potential marketing opportunities to increase brand awareness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Fully supervised and control the whole event.
- Daily Report Writing and Top to Bottom Communication.
- Collaborated and Communicated with the event departments to achieve better arrangement, fostering teamwork across various functions.
- Effectively coached team members to reach daily sales goals.
Sales Executive/Supervisor (Part Time)
JinYeYe
01.2024 - 02.2024
- Fully supervise and managing 2 JYY booth & 1 small exhibition in 1 Utama and manage to Archive RM180000 Total Sales in 14 days by well apply of festival event marketing and referral marketing.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Monitored daily sales performance and get feedback from each team member to improve our service and sales.
- Offered hands-on assistance to customers, assessing needs, and know more about consumer preferences.
- Effectively lead team members to reach weekly and monthly sales goals.
- Daily Report Writing and Top to Bottom Communication.
Mobile Truck & Roving Supervisor
Drinkies Starbar
07.2023 - 07.2023
- Leading BA Team Boosted sales revenue by implementing customized sales strategies tailored to individual clients'' needs.
- Responsible for take care and driving 4WD Mobile Truck.
- Introduce the mobile apps to provide mobile functionality for brand features and conduct sales in the apps.
- Maintained overall safe work environment for employee and enforcement of safety procedures.
- Collaborated with other staff in the bar to achieve organizational goals and fostering teamwork across various functions.
Cafe Supervisor Trainee(Part Time)
BakeTouch
11.2022 - 01.2023
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Maintained a clean environment by adhering to health regulations and conducting regular inspections.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
Education
Associate of Arts - Business Management
BAC Reliance College
Petaling Jaya, Selangor, Malaysia09-2025
Skills
- Decision-Making
- Goal Oriented
- Employee Motivation
- Complex Problem-Solving
- Sales Strategies
- Semi-Professional Photography
- Team Leadership
- MS Office
- Video Editing
- Self Motivation
- Proficient in Cross-Functional Team Collaboration
- Strong Verbal and Written Communication Skills
Languages
Mandarin, Cantonese
Native language
English
Advanced
C1
Malay
Upper intermediate
B2
Timeline
Roving On Ground Supervisor (Part Time)
Sunplay
10.2024 - 11.2024
SWNK Project Roving Roadshow Supervisor(Part Time)
BBCC Development
09.2024 - 09.2024
Emerald Hills Project Roving Supervisor(Part Time)
GuocoLand Hong Leong Group
09.2024 - 09.2024
Pet Food Event Exhibition Supervisor(Part Time)
SmartHeart
09.2024 - 09.2024
Sales Executive/Supervisor (Part Time)
JinYeYe
01.2024 - 02.2024
Mobile Truck & Roving Supervisor
Drinkies Starbar
07.2023 - 07.2023
Cafe Supervisor Trainee(Part Time)
BakeTouch
11.2022 - 01.2023
Associate of Arts - Business Management
BAC Reliance College
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