Wan Zhen Teoh
Account Cum HR Executive
Subang Jaya
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
- Knowledgeable about preparing invoices, processing payments and pursuing past-due balances using Autocount accounting system. Well-versed in accurately coding different types of bills for clear record keeping and tracking. Team-oriented, dependable and performance-driven.
- Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Sales & Service Executive Cum HR Executive
Mywam Sdn Bhd
Puchong
11.2020 - Current
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Solved customer challenges by offering relevant products and services.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Record daily staff attendance.
- Maintained employee records.
- Organised company Team building and festival event.
- Oversaw and managed hiring process and assisted human resources.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported coordination of benefits open enrollment activities and process.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated weekly Finance Report.
- Generated weekly Debtor Outstanding Report.
Home Tutor
Perfect Home Tuition
Petaling Jaya
08.2020 - 10.2020
- Worked one-on-one with students in core subjects.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Worked with students in home environments to provide educational support.
Freelancer
(With Company Name)
Subang Jaya/ Kuala Lumpur
03.2014 - 10.2020
- Promoter/Sampling Promoter (Hershey, Redoxon, ZCity app, Hennessy, Nescafé)
- Fair/ Roadshow (Kioda, Fox movie)
- Roving team (Mister potato FIFA World Cup, Shopee apps download & redemption, Somersby, Carlsberg, Dutch lady, Redbull)
- Usher ( La Cremeria)
- Serving (Beer, Alcohol, Wine)
Homework Tutor
Aspiration Educare Centre SS2
Petaling Jaya
07.2017 - 12.2017
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Conducted group tutoring sessions to help primary school students engage active learning and critical thinking skills.
- Assisted primary school students in developing study skills and strategies.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Part Time Admin
Panasonic
Petaling Jaya
12.2016 - 12.2016
- Data entry using Microsoft Excel.
Cashier
Parkson Subang Parade
Subang Jaya
12.2013 - 02.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Gift Wrapper
Parkson Subang Parade
Subang Jaya
12.2013 - 12.2013
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
Education
Association Of Chartered Certified Accountants - Accounting
Sunway TES @ Sunway College
Subang Jaya 01.2016 - Current
SPM - Art Stream
Sekolah Menengah Kebangsaan Subang Utama
Subang Jaya 01.2009 - 12.2013
Certified Accounting Technician (CAT) - Accounting
Sunway TES @ Sunway College
Subang Jaya 03.2014 - 06.2015
Skills
Aging reports analysis
Accurate payment posting
Account Reconciliation
Statement preparation
Finance
Payment posting
Staff recruitment
Team Building
Training and mentoring
Benefits administration
Recruitment strategies
Complaint resolution
Account management
Administrative support
Creative problem solving
Time Management
Communication
Computer Skill
Patience
Emotional Intelligence
Teamwork
References
- Available upon request.
Timeline
Sales & Service Executive Cum HR Executive
Mywam Sdn Bhd
11.2020 - Current
Home Tutor
Perfect Home Tuition
08.2020 - 10.2020
Homework Tutor
Aspiration Educare Centre SS2
07.2017 - 12.2017
Part Time Admin
Panasonic
12.2016 - 12.2016
Association Of Chartered Certified Accountants - Accounting
Sunway TES @ Sunway College
01.2016 - Current
Freelancer
(With Company Name)
03.2014 - 10.2020
Certified Accounting Technician (CAT) - Accounting
Sunway TES @ Sunway College
03.2014 - 06.2015
Cashier
Parkson Subang Parade
12.2013 - 02.2014
Gift Wrapper
Parkson Subang Parade
12.2013 - 12.2013
SPM - Art Stream
Sekolah Menengah Kebangsaan Subang Utama
01.2009 - 12.2013