Wan Yew Tan
Cheras, Selangor
Summary
A dedicated hotel professional, committed to ensuring exceptional quality and service, has garnered consistent recognition for outstanding performance since entering the field in 2017.
Overview
8
8
years of professional experience
Work History
Assistant Revenue Manager
Micasa All Suite Hotel
01.2023 - Current
- Manage and distribute rates, promotions, and inventory flawlessly across all channels
- Maximized room revenue and occupancy by reviewing status daily.
- Manage design, style, and content of website to create engaging and user-friendly experience for visitors.
Front Office Duty Manager
Micasa All Suite Hotel
05.2020 - 12.2022
- Dealing with customer complaints, requirements and request promptly and efficiently.
- Cooperate, coordinate and communicate with other departments as required.
- Maintained extensive knowledge of establishment services, availability and layout to efficiently provide information to customers.
Front Office Duty Manager
GTower Hotel
02.2020 - 04.2020
- Make time to interact with guests, solicit feedback and build relationships.
- Liaises with departments on daily operation.
- Inspect and ensure that all hotel areas are in good working condition as per hotel standards and report any technical problem immediately.
Front Office Supervisor
The Westin Kuala Lumpur
10.2018 - 01.2020
- Lead the team to achieve Monthly Membership Enrollments Goal.
- Assist handling guest complain or issue during their stay.
- Motivate team to drive and improve hotel's GSS score (Guest Satisfaction Surveys).
Guest Service Agent
The Westin Kuala Lumpur
09.2017 - 10.2018
- Registered new guests, recorded information and inputted data into internal system.
- Enrolling guests to be part of Marriott member, upselling hotel products to guests.
- Posted all transactions to make sure that all bills are kept up-to-date.
Guest Service Agent (Intern)
Sheraton Nha Trang Hotel & Spa
07.2016 - 04.2017
- Welcomed guests upon entry to hotel, assisted with check in and check out.
- Managed incoming phone calls, recorded guest requests and fulfilled guest need.
- Translate Chinese documents for all departments.
Intern
Meritus Pelangi Beach Resort, Spa
03.2016 - 05.2016
- Introduced amenities and services to guest for their information and guidance. (Front Office)
- Arrange for shuttle services and assist with other guest transport needs. (Front Office)
- Present menus to guest and answer questions about the menu item, making recommendations upon request. (Food & Beverage)
- Served food or beverages to guest, and prepare or serve specialty dishes at tables as required. (Food & Beverage)
Intern
Swiss-Garden Hotel & Residences
10.2015 - 12.2015
- Providing information to guest about service of restaurant.
- Check with guest to ensure that they are enjoying their meals.
- Set up tables according to restaurant policy.
Education
Diploma in International Hotel Service
RISM Hospitality Academy
2016
SPM -
SMK Bandar Damai Perdana
2014
Skills
- Exceptional interpersonal skills and dedication to providing outstanding customer service
- Self-driven with positive outlook and proactive attitude
- Rapid learner with adaptability and flexibility
- Proficient in Microsoft Office
- Mastery in Opera PMS, Extranet for major OTAs, and TravelClick Channel Manager
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Chinese (Cantonese)
Advanced
C1
Timeline
Assistant Revenue Manager
Micasa All Suite Hotel
01.2023 - Current
Front Office Duty Manager
Micasa All Suite Hotel
05.2020 - 12.2022
Front Office Duty Manager
GTower Hotel
02.2020 - 04.2020
Front Office Supervisor
The Westin Kuala Lumpur
10.2018 - 01.2020
Guest Service Agent
The Westin Kuala Lumpur
09.2017 - 10.2018
Guest Service Agent (Intern)
Sheraton Nha Trang Hotel & Spa
07.2016 - 04.2017
Intern
Meritus Pelangi Beach Resort, Spa
03.2016 - 05.2016
Intern
Swiss-Garden Hotel & Residences
10.2015 - 12.2015
Diploma in International Hotel Service
RISM Hospitality Academy
SPM -
SMK Bandar Damai Perdana
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