Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Wan Syathirah Binti Wan Sazali

Terengganu

Summary

Hardworking Clinic Assistant with proven skills in patient relations, administrative assistance and procedure support. Enhances clinic practice with expert handling of wide-ranging daily needs. Dependable in completing skilled work and going beyond basics to improve daily operations. Compassionate clinic assistant with background in patient care, clinical procedures and administrative tasks. Skilled in communicating effectively with patients, maintaining confidentiality and following medical protocols. Demonstrated ability to multitask efficiently in fast-paced environments while providing quality healthcare services. Displayed commitment toward improving clinic operations and enhancing patient satisfaction. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

1
1
year of professional experience

Work History

Clinic Assistant

Klinik Nuraeen
Terengganu
05.2025 - Current
  • Updated patient demographic information in electronic health record system according to policy.
  • Provided customer service support by responding quickly to questions or complaints from patients or family members.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Verified accuracy of billing codes before submission of claims.
  • Ordered supplies from vendors when necessary and tracked inventory levels.
  • Maintained cleanliness of exam rooms between patient visits.
  • Conducted quality assurance checks on documentation prior to submitting claims for payment.
  • Provided assistance to clinical staff as needed throughout the day.
  • Greeted patients upon arrival to the clinic and directed them to their assigned room.
  • Assisted with the preparation of patient charts prior to appointment time.
  • Managed incoming and outgoing correspondence via fax, email or mail services.
  • Answered phones promptly and responded to inquiries from patients, providers and staff members.
  • Organized medical records, including filing, scanning and maintaining digital records in accordance with HIPAA regulations.
  • Processed payments received from patients or third party payers.
  • Scheduled appointments for patients following established protocols.
  • Assisted with patient check-in and check-out process by verifying insurance information and collecting co-payments.
  • Verified patient billing information, processed patient accounts and maintained records and documentation.
  • Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.

Wellness Assistant

Revive Health Sdn Bhd
Terengganu
05.2024 - 05.2025
  • Organized group exercises and activities for employees.
  • Advised management on potential areas of improvement for workplace wellness initiatives.
  • Responded promptly to inquiries from staff regarding their health benefits packages.
  • Educated staff members about preventive measures they can take against illness or injury.
  • Analyzed data from surveys and feedback forms related to workplace wellbeing programs.
  • Evaluated existing policies and procedures related to employee health and safety.
  • Maintained records of employee participation in various wellness activities.
  • Supported managers in developing strategies to promote a healthier work environment.
  • Conducted research on new trends in the field of wellness.
  • Coordinated with other departments to ensure smooth operations of wellness activities.
  • Facilitated communication between employees, management, healthcare providers, insurance companies.
  • Assisted in the implementation of wellness initiatives and programs.
  • Delivered training sessions on stress management techniques and healthy lifestyle habits.

Education

High School Diploma -

Sekolah Menengah Kebangsaan Padang Negara
Kuala Terengganu
05-2023

Skills

  • Electronic health records
  • Billing accuracy verification
  • Medical supply management
  • Patient scheduling
  • Wellness program development
  • Data analysis
  • Communication skills
  • Customer service
  • Team collaboration
  • Organizational skills
  • Problem-solving
  • Clinical applications
  • Analytical thinking
  • Written communication
  • Team building
  • Cleaning and sanitizing

Languages

Bahasa Melayu
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Clinic Assistant

Klinik Nuraeen
05.2025 - Current

Wellness Assistant

Revive Health Sdn Bhd
05.2024 - 05.2025

High School Diploma -

Sekolah Menengah Kebangsaan Padang Negara
Wan Syathirah Binti Wan Sazali